Customer Service Manager - Food Lion

Delhaize America Chesapeake , VA 23326

Posted 1 week ago

Job Title: Customer Service Manager - Food Lion

Job Location:

Primary Purpose:

Support the management and duties of store operations to meet financial and sales goals. Build associate and customer relations and promote a strong culture in support of Food Lion Strategy. Maintain solid communications with the management team, all associates in the store and throughout the organization.

Duties and Responsibilities:

  • Manage the Front End, including hiring, training, and developing associates

  • Supervise the performance of all duties and responsibilities of department associates; provide ongoing performance management training and conduct timely formal performance appraisals for direct reports

  • Provide leadership and motivation within the store to promote a culture reflective of our Guiding Principles, Core Values, Vision and Strategy

  • Support the achievement of budgeted financial and operating results

  • Smile and maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast, easy, flexible and friendly customer service all while creating a positive shopping experience for customers

  • Role model outstanding, friendly customer service and use skills and knowledge to offer solutions that meet or exceed customers' expectations

  • Control store expenses through proper ordering, care for supplies and equipment

  • Understand and use company tools such as; financial reports, average cost inventory system (ACIS), scheduling, productivity, ordering (CAO), and business information systems

  • Perform duties that ensure department appearance, quality, variety, workplace safety, food safety and department sanitation are consistently maintained

  • Ensure Front End schedules are written to provide extraordinary customer service at all times

  • Maintain all register and Front End equipment and place service calls in an efficient manner which doesn't stall the execution of delivering a fast and easy check out experience

  • Ensure all Front End cashiers review the weekly sales flyer and understands where to find key items and communicates unanticipated out of stock conditions

  • Monitor shrink and ensure that inventory is accounted for; provide coaching for associates to recognize and prevent losses

  • Ensure proper control of all store funds and company assets

  • Observe and correct all unsafe conditions that could cause associate or customer accidents

  • Record and report all associate and customer accidents in accordance with established Food Lion procedures

  • Ensures compliance with local, state and federal regulations

  • Adheres to all company guidelines, policies and standard practices

  • Maintains security standards

  • Successfully complete Computer Based Training (CBT), Training Packet and Training Aid courses

  • Provide recognition of accomplishments and offers constructive counseling when necessary as it relates to achieving customer satisfaction and service while building store sales

  • Performs all other duties as assigned Requirements

    Qualifications:
  • A high school graduate or equivalent preferred

  • Ability to lead and manage a team

  • Strong understanding of store operations and merchandising techniques preferred

  • Excellent interpersonal, organizational, communication and customer service skills

  • Demonstrated good judgment solving problems, making decisions, handling complaints, arbitrating disputes and resolving grievances

  • Ability and willingness to learn multiple tasks and technical requirements of the job

  • Ability to use technical information to solve problems

  • Must meet minimum age requirements to perform specific job functions

  • Must be able to meet the physical requirements of the position, with or without reasonable accommodations

  • Must be accredited by the National Registry of Food Safety Professionals or similar accrediting organization as a "Certified Food Safety Manager" or will be required to attend company provided training and have the ability to achieve accreditation within the first 90 days of employment; Accreditation must be maintained while employed in a position requiring accreditation

Physical Requirements:

  • Ability to use computers and other communication systems required to perform job functions

  • Ability to use hand held computers for orders, mark downs, scan outs, and inventory

  • Stand 100% of the time, frequently walking short distances

  • Ability to push or pull up to 2000 pounds using a pallet jack or float

  • Perform repetitive hand and arm motions

  • Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and approximately 100 lbs. on occasion

  • Be able to handle a variety of substances associated with cleaning and packaging materials, and household cleaners

  • Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level

  • Meet established volume activity standards for the position

  • Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time

  • Have sufficient visual ability to check invoices, dates, and other written documents

Apply On-line


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Customer Service Manager - Food Lion

Delhaize America