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Customer Service Manager

Expired Job

Directpay International Limited Dallas , TX 75201

Posted 2 months ago

We are seeking a Customer Service Manager to join our team! You will be responsible for helping customers by providing product and service information.
The successful candidate is expected to contribute positively to the implementation of our Vision and Mission, operate in a collaborative team setting, and maintain high productivity levels and quality of work.

Schedule: Part time.
Shift: Day Job.
Employment Type: Online Office, Remote.

Requirements:

  • Strong time management skills and the ability to work with and advance in multiple assignments simultaneously.

  • Ability to work individually as well as in a team environment.

  • Strong attention to detail and high degree of proficiency in accuracy and consistency.

  • Experienced in using personal computer.

  • Ability to build rapport with clients.

  • Excellent communication skills to be able to communicate with our customers.

Responsibilities:

  • Provide information about the products and services.

  • Work with Office Coordinator to process payments for our company's clients.

  • Document and update customer records based on interactions.

  • Verify and keep records on incoming and outgoing transactions.

  • Transactions document support.

  • Keep all records at our Virtual Office.

  • Ensure timely and compliant customers payments processing keeping an eye on the payments engine and taking care of payments which need manual intervention.

  • Respond to all notifications in a timely manner (emails, sms, phone calls).

Benefits:

  • Competitive salary + bonuses.

  • Paid training.

  • Professional development.

  • Skillful coaching personnel with an industry leading Learning Administration Strategy.

About Us:

Directpay International Limited is an online money transfer service, which allows you to transfer money up to several times cheaper than with the bank. Directpay is the clever new way to convert money to send abroad. Directpay supports more than 300 currency routes across the world as well as providing multi-currency accounts. The technology is based on a peer-to-peer system. If someone wants to convert their dollars to pounds, Directpays technology finds someone who wants to transfer money in the opposite direction (pounds into dollars). The concept is to match transfers with other people and then have a small commission while using the inter-bank mid exchange rate. Unlike traditional currency transfers where there is a buy and sell rate and the broker takes the difference between the two. Sending money abroad is deceptively expensive, thanks to the hidden charges weve all been forced to pay. Now Directpay lets move money wherever it's needed, at the lowest possible cost. No hidden charges, no headache.

Skills:
Excellent communication skills to be able to communicate with our customers. Ability to work individually as well as in a team environment.
Permanent


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Customer Service Manager

Expired Job

Directpay International Limited