Customer Service Manager

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Recruit Customer Service staff including hiring, onboarding, training and coaching.

• Supervise the daily operations of the department including quote and order entry.

• Review daily reports to evaluate staff efficiency and track metrics.

• Delegate responsibilities according to experience and ability.

• Interact with customers and handle customer inquiries and issues.

• Develop knowledge of market, products and pricing.

• Work closely with Sales/regional Sales leadership to identify opportunities and support growth.

• Communicate with Operations to overcome obstacles, streamline processes and ensure timeliest order fulfilment.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The requirements listed below are representative of the knowledge, skills and abilities required.

• Excellent critical thinker and problem solver with a sound work ethic and time management ability.

• Outstanding interpersonal skills with a strong personality able to work with a variety of personnel.

• Ability to thrive on challenges and multitask.

• Highly organized