Customer Service Manager

Position Overview

The Customer Service Manager is responsible for directing and supervising all functions and activities of front-end department personnel to achieve the sales and profit goals established for the department; to ensure that the work shifts of all department personnel contribute to the financial best interests of the store.

Job Description

Description+ Cultivates and maintains customer service at the front-end, attention to associate appearance and behavior, as well as maintaining acceptable service levels

• Reacts to all customer concerns quickly and effectively while following SOPs to provide the best experience possible
• Controls store shrink by monitoring cashier product handling as well as cashier ringing/scanning techniques, file maintenance performance and ensuring shrink control procedures
• Selection, training, development and scheduling of front-end associates
• Complete all necessary paperwork relating to Department
• Ensures a clean and safe environment for associates and customers by enforcing proper safety, sanitation, and operations policies
• Responsible for all training, monitoring and compliance of regulatory and legal aspects such as alcohol and tobacco, food stamps and WIC
• Maintains supplies for front-end, places orders when needed and keeps inventory of items such as receipt tape, paper/plastic bags, paid stickers, rain check slips, etc
• Performs self internal audits to ensure adherence to all polices and procedures
• Finish and retain reports/ logs needed for store audit and state inspection purposes
• Perform tasks as assigned by the Store Manager or Assistant Store Manager
• Travel Required:No

Environment

• Store : Grocery Warehouse (50F to 90F)

Skills

• Specialized Knowledge : Working knowledge of all aspects of front end operations, as well as the ability to make decisions and provide effective leadership.+ Special Skills : Basic computer skills; Very strong customer service skills, communication, management/leadership skills, strong decision making skills, conflict management, and the ability to manage multiple tasks
• Physical abilities: : Occasional amounts of walking, balancing, and kneeling; Frequent amounts of pushing and pulling loads up to 35 lb, crouching, and feeling; Constant amounts of standing, lifting and carrying loads up to 40 lb, stooping, reaching, handling, talking, and hearing; Occasional work in a variety of temperatures; Operation of Cash Register or EZ-Scan, Scanner, Computer, Telephone System, Scale, Currency Counter, Calculator
• Other: : Working knowledge of all store systems including POS, receiving, payroll and scheduling, pallet jack certification etc.
• Other: : Ability to read, write, and perform basic math functions
• Other: : Handle money, checks, and other media and distinguish between various forms of currency

Years Of Experience

• 0-2 : 1-3 years previous retail experience in the are of the front end preferred

Qualifications

High School Diploma - General Studies

Shift

1st Shift (United States of America)

Company

PW Retail Foods LLC

About Our Company

Building on its more than 100-year history in the grocery business, Piggly Wiggly continues to grow its presence with stores throughout the Midwest, South and Northeast. C&S Wholesale Grocers, LLC. operates corporate stores and services independent franchisees under a chain-style model. This unique grocery store offers the selection and assortment of a national chain, with the service and local customization of a community-based retailer. Each store contains specialized local assortments to meet local shoppers' needs.

Company: PW Retail Foods LLC

Job Area: Front End

Job Family: Retail

Job Type: Regular

Job Code: JC0174

ReqID: R-257091