Customer Service Manager

Overview Are you self-motivated? Do you enjoy helping people? Can you work in a fast-paced environment? If you possess these qualities, you will fit right in line with our team! We are seeking a talented Support Center Manager for our Northern California Region Support Center. You'll join a team backed by more than 120 years of delivering top-notch service, and you'll be a key player in maintaining our reputation as the best in pests. Want to Join the Best in Pest? Go Pro with Orkin. Apply from your phone in minutes! Responsibilities At Orkin, our purpose is to help protect the world where we live, work and play. We have a FAST PACED, Regional Support Center with dedicated scheduling, customer service, and billing teams. Our Support Center Manager is key to supporting our agents, field offices and customers alike. The Pest Management Industry is growing - and is a recession-resistant line of business. Consider this opportunity for you to expand your knowledge and increase your earnings in a financially stable and growing industry. You will… Maintain a thorough knowledge of all company and departmental policies, practices, procedures, programs, and services to act as a resource for employees to answer routine and complex inquiries Conduct regular team meetings to improve skills, share best practices and deliver key communications Conduct side by side coaching and call monitoring to ensure compliance with company selling techniques and strategies Work directly with supervisors to ensure reliability and teamwork for the department Exercise consistent independent judgment and discretion in matters of significance Achieve Support Center human resource objectives by interviewing, hiring, training, counseling, and disciplining employees, communicating job expectations, monitoring, appraising, and reviewing job contributions Support the continued growth of the Colorado Region through continuous process improvement initiatives Maintain a work environment that fosters a satisfied and engaged workforce that achieves target performance metrics Recognize excellent performance and behaviors at every opportunity to motivate Support Center agents to achieve their performance goals Qualifications We Offer… A competitive compensation package with bonus potential from $70,000-75,000/year Comprehensive benefits package including medical, dental, vision & life Insurance 401(k) plan with company match, employee stock purchase plan Paid vacation, holidays, and sick time Employee discounts, tuition reimbursement, dependent scholarship awards Inclusive training programs as the industry leader Why Orkin? Founded in 1901, Orkin Pest Control is a global residential and business service provider Consecutive years of improved earnings with over 2 million customers Orkin is financially stable and growing as the largest subsidiary of Rollins, Inc. (NYSE: ROL), headquartered in Atlanta, GA Orkin's National Contact Center is a high-energy, fun and collaborative work environment with strong management Are you ready to be an Orkin Pro? What's required High School/GED At least 2-4 years of supervisory/management level experience with supervising employees in a sales call center environment At least 2-4 years of experience leading a remote team What you'll need Excellent interpersonal and communication skills Demonstrated ability to prioritize tasks and manage time efficiently Proficiency in Microsoft Office Comfortable working in a high-volume role Basic computer skills in various software and web-based applications We encourage applicants to complete our short Culture Index Survey so we can get to know your natural work style and preferences Orkin is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer #ORK729IND

We Offer… A competitive compensation package with bonus potential from $70,000-75,000/year Comprehensive benefits package including medical, dental, vision & life Insurance 401(k) plan with company match, employee stock purchase plan Paid vacation, holidays, and sick time Employee discounts, tuition reimbursement, dependent scholarship awards Inclusive training programs as the industry leader Why Orkin? Founded in 1901, Orkin Pest Control is a global residential and business service provider Consecutive years of improved earnings with over 2 million customers Orkin is financially stable and growing as the largest subsidiary of Rollins, Inc. (NYSE: ROL), headquartered in Atlanta, GA Orkin's National Contact Center is a high-energy, fun and collaborative work environment with strong management Are you ready to be an Orkin Pro? What's required High School/GED At least 2-4 years of supervisory/management level experience with supervising employees in a sales call center environment At least 2-4 years of experience leading a remote team What you'll need Excellent interpersonal and communication skills Demonstrated ability to prioritize tasks and manage time efficiently Proficiency in Microsoft Office Comfortable working in a high-volume role Basic computer skills in various software and web-based applications We encourage applicants to complete our short Culture Index Survey so we can get to know your natural work style and preferences Orkin is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer #ORK729IND

At Orkin, our purpose is to help protect the world where we live, work and play. We have a FAST PACED, Regional Support Center with dedicated scheduling, customer service, and billing teams. Our Support Center Manager is key to supporting our agents, field offices and customers alike. The Pest Management Industry is growing - and is a recession-resistant line of business. Consider this opportunity for you to expand your knowledge and increase your earnings in a financially stable and growing industry. You will… Maintain a thorough knowledge of all company and departmental policies, practices, procedures, programs, and services to act as a resource for employees to answer routine and complex inquiries Conduct regular team meetings to improve skills, share best practices and deliver key communications Conduct side by side coaching and call monitoring to ensure compliance with company selling techniques and strategies Work directly with supervisors to ensure reliability and teamwork for the department Exercise consistent independent judgment and discretion in matters of significance Achieve Support Center human resource objectives by interviewing, hiring, training, counseling, and disciplining employees, communicating job expectations, monitoring, appraising, and reviewing job contributions Support the continued growth of the Colorado Region through continuous process improvement initiatives Maintain a work environment that fosters a satisfied and engaged workforce that achieves target performance metrics Recognize excellent performance and behaviors at every opportunity to motivate Support Center agents to achieve their performance goals