The Customer Service Manager is responsible for the day to day management of the Customer Services Department. The CSM will provide leadership and direction to the Customer Service Representatives to ensure that an excellent standard of service is provided to all internal and external customers.
Your career path has many avenues available for you to succeed. Are you looking to advance at a rate that matches your ambition and skill set? At Bunzl, we understand and want to invest in you. With our multi-career options, you'll not only be able to find the adventure you are looking for today, but can be confident that new opportunities will be there for advancement in your future.
At Bunzl, we know that our employees are our number one asset. We seek to recruit and retain the right people who are passionate about our business and we provide opportunities for our employees so that they may progress within our company based on their talents, experiences, and their aptitude.
Responsible for overseeing the training and development of Customer Service Representatives
Monitors the overall performance of staff to ensure compliance with policies, practices and approved customer service processes
Responsible to maintain the department's relationships with both internal and external customers with exceptional service
Responsible for escalated customer interaction on customer problems, concerns and complaints
Functions as a liaison between Customer Service and other branch departments to ensure customer satisfaction
Act as back-up to Customer Service Representatives as required
Other duties as assigned
High School diploma or equivalent, Bachelor's degree preferred
5+ years experience in customer service or relevant business experience is required; preferably in a distribution environment
Minimum of 1 year previous supervisory experience, preferably in a call center and/or distribution environment
Must possess executive level communication skills with proficient PC skills to include Microsoft Office
Must possess strong planning, organizational and time management skills, as well as strong problem solving skills
Must be team oriented, dependable and a strong leader
Must be able to multi-task with the ability to change direction quickly and often
AS400 experience is highly preferred
So, what are you waiting for? A new career awaits you with endless opportunities.
Bunzl is a global leader in the Cleaning & Hygiene, Food Processing, Grocery, Health Care, Non-Food Retail, and Safety industries. We have grown both organically and through acquisitions to sales in excess of $10 billion. Bunzl North America is headquartered in St. Louis, Missouri. Bunzl North America owns and operates more than 100 warehouses and serves all 50 states, Puerto Rico, Canada and parts of the Caribbean and Mexico. With more than 5,000 employees and 400,000 plus supplies, Bunzl is regarded as a leading supplier in North America.
Bunzl Distribution offers competitive salaries, a comfortable work environment, and a full range of benefits including a 401k with a company match.
Bunzl Distribution has a tradition of commitment to equal employment opportunity. It is the established policy to attract and retain the best qualified people without regard to race, color, religion, national origin, sex/gender (including pregnancy), sexual orientation, age, disability or veteran status as provided by law.