Customer Service Manager

Bay Medical Company Inc. Brisbane , CA 94005

Posted 2 months ago

Job Description

Customer Service Manager

An experienced Customer Service Manager is needed at Bay Medical in Brisbane, CA. We provide medical supplies and PPE products to the entire US with a focus on customers in the San Francisco Bay Area. Customers are the most important priority of the company. We want to exceed their expectations every day this requires great leadership to insure the team is focused on the correct activities. Join a growing company and get an opportunity to demonstrate your skills.

Duties:

Oversee all aspects of customer service for the company

Be both hands-on and work as a people manager with a current team of 5

Lead the customer service team for multiple tasks, including daily order processing, sales administration, invoicing, and other time-bound tasks

Lead the team for all order-related customer interactions

Provide direct supervision for the inside sales role for 5 of the team members

Build scalable processes for the business to improve the customer experience and streamline our efforts

Oversee the maintenance of the core customer data in our ERP and CRM databases

Identify and implement metrics to improve our customers experience

Lead the training of team members for all aspects of the customer experience and our customer-related operations

Proactively resolves complex customer issues: Do the right thing for the right reasons

Position Requirements and

Qualifications:

Experience as a customer service leader (supervisor, manager, or similar position)

Computer skills and experience with the inventory modules of an ERP

Computer skills and experience with Microsoft Office modules

Fluency in spoken and written English mandatory

Fluency in Spanish, Mandarin, and/or Tagalog a strong plus

Ability to have positive communications with customers and coworkers

Timeliness, cleanliness, and attention to detail

Reside in the San Francisco Bay Area

Must have a high school diploma or equivalent

Experience within a distribution and/or ecommerce company is a plus

Have a desire to work in a fast-paced, growing company

We offer competitive wages, health insurance, and eligibility to participate in our 401k program. We are an equal opportunity employer. A background check will be conducted prior to extending an offer.

We use the Belbin profiling system for all employees. For appropriate candidates, we will ask you to fill out the questionnaire. The results will be shared with you, regardless of whether we move forward

Company Description

An experienced Customer Service Manager is needed at Bay Medical in Brisbane, CA. We provide medical supplies and PPE products to the entire US with a focus on customers in the San Francisco Bay Area. Customers are the most important priority of the company. We want to exceed their expectations every day this requires great leadership to insure the team is focused on the correct activities. Join a growing company and get an opportunity to demonstrate your skills.
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Customer Service Manager

Bay Medical Company Inc.