Join our team at Amico Corporation, a global leader in medical equipment manufacturing, and embark on a journey of personal and professional growth. With nine manufacturing facilities and over 1100 employees across North America, we offer an environment ripe for career advancement.Position: Customer Service ManagerSummary: We are seeking an adept Customer Service Manager to lead our Customer Care, Order Entry, and Invoicing team. The ideal candidate will possess hands-on managerial skills and maintain a thorough understanding of our products and pricing. Upholding the highest standards of professionalism, they will ensure all customer inquiries are addressed promptly and courteously while spearheading continuous improvement initiatives to enhance overall customer satisfaction.Responsibilities:
Lead and manage the Customer Care team, overseeing day-to-day operations, performance evaluations, and budget planning.
Maintain departmental accuracy through regular review of key reports and indicators.
Identify and address training needs within the department to ensure staff proficiency in product knowledge and processes.
Foster open communication with various departments and stakeholders to streamline operations and address customer needs efficiently.
Proactively identify opportunities for quality and process improvements to elevate the customer experience.
Collaborate with Sales/Marketing teams and distributors to facilitate special orders and programs.
Analyze backlog and implement strategies for efficient order processing.
Explore and implement new technologies to optimize customer service operations.
Coach team members on best practices in time management, workflow, and stress management.
Manage customer complaints and return authorization requests in accordance with company guidelines.
Maintain adherence to ISO documentation and quality management procedures.
Conduct regular assessments of customer satisfaction and implement improvements as needed.
Oversee the overall pre and post-sale customer interactions
Review and run daily/weekly/monthly reports and provide the appropriate updates/feedback to the team
Work with internal departments (Purchasing, Production, Sales, Accounting, Shipping/Receiving, Quality) to improve processes and communication between departments
Actively manage the order schedule alongside the Production Manager to meet customer and business needs.
Requirements:
Bachelor's degree in Business Management or Administration.
Minimum of 5-7 years of team management experience.
Exceptional verbal and written communication skills.
Proficiency in ERP, CRM, Microsoft Outlook, and Excel.
Previous experience in a B2B manufacturing environment preferred.
Strong leadership, problem-solving, and time management skills.
Ability to build trust and rapport with employees and stakeholders.
Strong knowledge in Business Process Development, documentation and implementation
If you thrive in a fast-paced environment and are committed to delivering exceptional customer service, we invite you to apply for this exciting opportunity to grow with us at Amico Corporation.
VIEW JOBS6/28/2024 12:00:00 AM2024-09-26T00:00 Join our team at Amico Corporation, a global leader in medical equipment manufacturing, and embark on a journey of personal and professional growth. With ninAmicoRichmond HillON
VIEW JOBS6/27/2024 12:00:00 AM2024-09-25T00:00 Job Description Job Description Company Overview: Ireland Pay is a leading Merchant Services company dedicated to providing exceptional products/services and eString LLCMiami, FLMiami-Dade County, FL
VIEW JOBS6/27/2024 12:00:00 AM2024-09-25T00:00 Why Guitar Center? Here's just some of the rewards: For our employees who are musicians we offer the unique opportunity of gig leave-take time off to share yoGuitar Center, Inc.Round RockTX