Customer Service Manager

Ametek, Inc. Wilmington , NC 28412

Posted 2 weeks ago

AMETEK, Inc. is a leading global manufacturer of electronic instruments and electromechanical devices with annual sales of approximately $5 billion.
AMETEK has 18,000 colleagues at more than 150 operating locations, and a global network of sales, service and support locations in 30 countries around the world.

The AMETEK Growth Model combines its four growth strategies of Operational Excellence, Strategic Acquisitions, Global & Market Expansion, and New Product Development, with a disciplined focus on cash generation and capital deployment. By executing the AMETEK Growth Model, the company seeks to generate shareholder value by doubling earnings per share over the course of each business cycle.

Sensors and Fluid Management Systems Business Unit
Our Sensors and Fluid Management Systems Business Unit has designed and manufactured aircraft sensors for over 60 years, starting with the first U.S. aircraft engine applications and serves both the military and commercial markets. We offer custom design and engineering services and high quality manufacturing standards to measure many aircraft operating parameters including temperature, speed, pressure, flow, and level. Our product portfolio consists of high temperature thermocouples, speed sensors, fuel gauging systems, fuel level and temperature sensors, lube oil level and temperature sensors, hydraulic level and temperature sensors, waste water level sensors, fuel flowmeters and flow switches, pressure sensors, accelerometers, angle of attack and other air data system sensors and cables and harnesses.

POSITION SUMMARY:

Ametek Aerospace & Defense is looking for a Customer Service Manager to join our Customer Service Team in Wilmington, MA. This position will manage the Customer Service team while supporting the Sales teams with customer service duties for assigned customers related to OEM and repair sales quotations and orders. Duties to include but not limited to; pricing, quoting, purchase order review, order entry, resolving customer hold issues, expediting customer orders, administration of pricing policies, providing support for forecasting activities and for assisting factories in attaining monthly sales goals. Understanding of repair operations and the associated customers and administering transfer orders to other Ametek facilities are included in the role. Provide weekly reports to key accounts and establish a proactive approach to resolve customer issues. Provide quotes to phone, fax, and email inquiries.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Manage the customer service team to support the businesss goals in the most efficient manner possible

  • Determine priorities for the department and aligns employees skill, educations, and/or experience to maximize the departments performance. Can identify missing skills in the department and find way to improve the talent among employees in the department.

  • Assist others to grow professionally. Provide employee with constructive performance feedback frequently.

  • Act as the primary interface between assigned customers and AMETEK Sales, Engineering, Materials, Operations and Finance colleagues to support customer needs and AMETEK business objectives.

  • Quoting, purchase order review, order entry and maintenance, customer website management and resolution of customer issues.

  • Work with customer drawings, specifications, purchase orders, shipping instructions and other customer supplied documentation.

  • Communicate with outside Sales personnel to ensure awareness of and alignment with AMETEK goals and customer needs.

  • Provide input to business forecasts for monthly orders and sales and annual budget and Strategic Plan.

  • Participate on weekly New Product Development teams for assigned customers.

  • Assimilate technical knowledge of products and processes

Desired candidate is a self-starter with a customer-friendly approach and a strong work ethic. Must be team oriented, be multitask capable, have solid working knowledge of MS Office products (especially Excel), possess good verbal and written communication skills, work efficiently and effectively in a fast paced environment, maintain a professional demeanor in potentially stressful situations, take a proactive approach to problem identification and a creative approach to resolution.

Direct reports: four


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Customer Service Manager

Ametek, Inc.