Customer Service Manager - Alliance - Centralia, MO

Hubbell Inc. Centralia , MO 65240

Posted 2 months ago

Corporate Overview

Hubbell Incorporated was founded in 1888 and has grown into an international manufacturer of quality electrical, lighting and power solutions with more than 75 brands used and recognized around the world. Our founder, Harvey Hubbell, developed tooling and equipment to serve the growing demand for new assembly and manufacturing machinery during the industrial revolution. An early, and one of many patents awarded, came for the creation of the first practical method to control electricity through the pull chain socket that remains unchanged today. As a market leader in reliable, electrical solutions, we provide more than half a million products delivered through our various business groups. Hubbell is committed to continually innovating solutions that work, transforming old products with new ideas, and ensuring that we Energize, Enlighten and Empower the communities that support us.

Division Overview

Hubbell Power Systems (HPS) engages in the design and manufacture of a wide variety of products used by utilities. Today, HPS is deeply engaged in product solutions for OSP Communication utility purposes, and has been actively growing that segment of the business. HPS roots have historically been in high voltage transmission, distribution, substation, underground products used by electric utilities. HPS products are also used in the civil construction, transportation, gas and water industries.

At HPS, we build products that provide mission critical infrastructure and that deliver communications and power to millions of people worldwide. In our business, failure is not an option. Therefore, we manufacture products of uncompromising integrity and it starts with our quality policy. We hold our partners, our suppliers and ourselves to the highest standard to ensure we exceed all the technical and functional expectations of our customers.

Hubbell Incorporated engages in the design, manufacture, and sale of electrical and electronic products in the United States and internationally. It operates in three segments: Electrical, Power, and Industrial Technology.

Position Overview

The Customer Success and Support Manager, Alliance Team continuously elevates the overall value proposition of the assigned Customer Service Alliance Team. Lead, mentor and supervise the team as they transact, communicate and resolve business solutions with our customers and sales. Manage overall key performance indicators with the Alliance Team and sales. Manage existing and introduce business solutions needs for all customers.

Duties and Responsibilities

  • Oversee the research, development, implementation and promotion of new business solutions for all customers to enhance customer experience and achieve growth and market performance.

  • Manage transactions for strategic accounts through SAP, including the establishment and maintenance of reserve inventory (firewall) levels for materials required to satisfy Key Account commitments (Units and Dollars).

  • Internally this position is tasked with the responsibility of coordinating with Business Unit Leaders, Key Account Customer Service Team, Key Account Sales Team, Executive Management, Pricing Group management/personnel on exceeding customers' expectations

  • Lead and Conduct Quarterly customer meetings as required to evaluate performance to expectations with Customer, Customer Service, and Sales

  • Manage Total Cost of Ownership and Value Add Services for Alliance Accounts.

  • Key member of the CS management team offering input in employee development, customer service strategy and company financial goals (Sales & OP).

Skills and Experience

  • Excellent presentation and analytical skills, strong written and verbal skills.

  • A minimum of 3-5 years customer service and business solutions experience required.

  • Strong customer advocate

  • Possess an understanding of a Total Cost of Ownership model relationship

  • Have experience in a B2B industry.

Education

Bachelors Degree in Management or Marketing

Hubbell Incorporated, its subsidiaries and affiliates, is an EO Employer AA: M/F/Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity or any other protected class.

Nearest Major Market: Columbia Missouri

Job Segment: ERP, SAP, Technology


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Customer Service Manager - Alliance - Centralia, MO

Hubbell Inc.