Customer Service Manager

Every day, we get opportunities to make a positive impact - on our colleagues, partners, customers and society. Together, we're pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas, including energy, food, water and shipping.

As we push forward, the innovative, open spirit that fuels our 140-year-old start-up culture and rapid growth also drives our personal growth. So, as we shape a more resourceful, less wasteful world, we build our careers too.

About the job

As an integral member of our Hygienic Fluid Handling management team, you will play a pivotal role in ensuring the highest level of customer service though the effective leadership and management of the customer support team. You will have the opportunity to develop team members, lead projects and streamline processes in the interest of continuous improvement and customer satisfaction, contributing to the overall success and growth of our organization. Currently, this is a Hybrid opportunity located in Kenosha, WI

As a part of the team, you will:

• Develop a team of 9 focused on delivering a superior customer experience

• Develop the customer experience through data driven improvements in customer service.

• Identify opportunities for the team to drive preference for our brand and be growth enablers for the business

• Promote and support the customer journey, assuring utilization of digital tools; drives implementation of CRM with the team and aligns with sales activities

• Develop and maintain key relationships with focus accounts

• Sets stage for change and assures proactive implementation

• Develop relationships and drive improvements internally with operations and logistics

• Collaborate with central team members to align and drive customer experience locally

• Be superuser on all system platforms

We care about diversity, inclusion and equity in our recruitment processes. We also believe behavioral traits can provide important insights into a candidate's fit to a role. To help us achieve this we apply Pymetrics assessments, and upon application you will be invited to play the assessment games.

What you know:

You have Bachelor's degree in Business or equivalent experience, and:

• Proven leadership experience in fast paced, high volume setting

• Strong experience in customer service, inside sales or sales

• Experience in manufacturing or distribution environment preferred

• Strong data analytics skillset

• Strong communication interpersonal and collaboration skills

• Strong analytical approach to problem solving

• Experience in identifying improvements and managing change process

• Excels in MS office suite and ERP, CRM platforms

• Six sigma training helpful

What's in it for you?

We offer a challenging position in an open and friendly environment where we help each other to develop and create value. Your work will have a true impact on Alfa Laval's future success. Our benefits-eligible associates enjoy healthcare, dental and vision plans, a robust wellness program, generous 401(k), paid holidays, paid time off benefits, and more. At Alfa Laval, we carefully consider a wide range of factors to determine your total compensation package. We rely on market indicators and consider your specific job, background, skills, and experience to get it right. The base salary for this role is typically $ 75,000-112,000

Alfa Laval is an equal opportunity employer. We are committed to building an inclusive and diverse workforce. All employment is decided on the basis of qualifications, merit, or business need, without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

EEO/Vet/Disabled Employer