Customer Service Manager

Advanced Dermatology Eatonville , FL 32751

Posted 2 months ago

NOW HIRING!!

Advanced Dermatology and Cosmetic Surgery is currently seeking a Customer Service Manager, with experience in the medical field, to train and lead our Customer Service team. This is a call center environment for a well-known dermatology company. We pride ourselves in becoming the largest dermatology practice in the country, with no plans on stopping! We are committed to provide the best experience and care for our patients, and that starts with you!

Customer Service Manager duties Include:

  • Provides daily oversight of customer service department

  • Implement directives from executive team

  • Assess staff for compliance with corporate policies and procedures

  • Participate in special projects and/or assignments as requested by President/COO

  • Recruit, train and develop customer services representatives

  • Determine staffing needs based on workload/maintain adequate staffing levels

  • Monitor customer service quality of all customer service agents

You must meet all of the below criteria to be considered for this position:

  • Medical experience required

  • High call volume experience required

  • Minimum one year experience in a MEDICAL billing office setting with knowledge of medical terminology, ICD-9, CPT coding, and how to read and interpret EOB's required.

  • Excellent organizational, customer service, and communication skills

  • Related computer experience, working knowledge of Microsoft Office, Word, Excel, and Next Gen experience preferred

  • Extremely accurate keyboard ability and attention to detail

  • Working knowledge of office equipment

  • High school diploma or equivalent required

  • Bi-Lingual in Spanish is a plus but not required

Compensation/ Benefits (*Eligible for Full Time Employees):

  • Benefits packages
  • PTO/6 Paid Holidays/Floating Holiday/Vacation Time
  • 401K

ADCS Clinics LLC participates in equal employment opportunities for all individuals and abides by EEOC and nondiscrimination provisions of all applicable federal, state, and local laws and regulations. All applicants must have authorization to work in the United States.


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Customer Service Manager

Advanced Dermatology