Customer Service - Loyalty Specialist (Lindon, UT) - No Weekends!

Job Description

Who We Are:

At Vivint, our purpose is to power a brighter future together. One that is safe, smart, and sustainable.

Customer Loyalty Professionals act as advocates, building confidence in our business to ensure our customers feel safe and protected.  We are looking for individuals that excel in using problem-solving skills to find a solution that will benefit both our customers and our business.

Teamwork is important for us here at Vivint.  As a Customer Loyalty Specialist, you will have the support of a Supervisor and Performance Specialist, both of whom will coach you regularly to ensure success. Throughout your employment, you will receive continual education on policies, procedures, and soft skills.

Who We are Looking For:

We are looking for individuals with a desire to deliver world-class customer service, a love for problem-solving, and a passion for proactively building a career.

Training: Paid, In-person Training 8am-4:30pm Monday - Friday

Starting Rate: $16.75/hr + Commissions

We want you to grow with us! Potential to make up to $18.25/hr within your first year.

• Promotions and compensation are dependent on performance and are not guaranteed*

Job responsibilities:

• Deescalate customers and find resolutions for complex issues

• Build genuine rapport with people and effectively assist customers with confidence, professionalism, and empathy.

• Must be willing and able to offer customer savings incentives for our Partner Insurance Agency, Solar and NRG, and customer referral programs. (Disclaimer: You will not be required to sell insurance)

• Actively answer incoming phone calls to support customers in addressing their product or service inquiries.

• Retain new and end-of-term customers through resolving customer issues and renewal offers by utilizing active listening and effective sales and communication techniques.

What will make you successful:

• Ability to thrive in a competitive sales environment

• A high degree of resiliency and "bounce-back" while solving customer concerns.

• Strategic minded, Self-Motivated, and consistently excellent

• Ability to adapt quickly and be coachable

• De-escalation skills

• Passion for providing quality customer service

• Verbal and written communication skills

• Computer Savvy (Ex. 40+ WPM, ability to navigate different/new software).

• Well-versed in smart home technology and the products that we offer

Minimum Requirements:

• Must be able to reliably commute to our Lindon, UT office

• Must be at least 18 years old

• Must be available to attend 3 full weeks of paid training & commit to 6 months in the department

• Must obtain a Burglar Alarm License through the Division of Occupations and Professional Licensing with the State of Utah (paid for by Vivint)

Learn about the Vivint Culture and why it's a great place to grow your career!

Here are some highlighted perks you should ask us about:

• Daily lunch and drinks on site

• Paid holidays and flexible paid time away

• Employee/Friends/Family Discounts

• Onsite health clinic, gym, gaming tables

• Medical/dental/vision/life coverage & 24/7 Medical Hotline

• 401(k) + Employer Match

• Employee Resource Groups

WORKING CONDITIONS:

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers and phones.

SAFETY:

Vivint enforces a safety culture whereby all employees have the responsibility for continuously developing and maintaining a safe working environment. Each new employee is responsible for completing all training requirements. Additionally, the employee must accept they have responsibility for maintaining the safety of themselves, their co-workers, and the public. Employee must adhere to all written and verbal instructions, promptly report and correct all hazards or unsafe conditions, question non-standard operations or unmitigated hazards, and provide feedback to management on all safety issues.

If you are an active Vivint employee, please apply through Workday by searching "Find Jobs".