Customer Service Liaison

As a Customer Service Liaison, you play a crucial role as the intermediary between our client-facing team and warehouse operations. Your primary responsibility involves facilitating timely communication and updates between various departments, including Receiving, Inventory, Picking, Packing, Wholesale, Special Projects, and Subscription Box, ensuring efficient resolution of time-sensitive issues. By accelerating information flow, you contribute significantly to enhancing our client's experience and resolving issues promptly, ultimately making a meaningful difference in the success of our merchants.

What you'll do:

• The Customer Service Liaison will review the status of open work orders and determine which require immediate feedback from either warehouse or from our Happiness Engineers

• Communicate with the Operations team to relay questions to specific individuals and get answers on behalf of our Happiness Engineers

• Ensure comprehension of questions and responses

• The Customer Service Liaison will enter updates into the system

• Conduct periodic warehouse location checks, assist in departments as necessary to help complete priority task

• Communicate with clients to define the scope and manage the success of Special Project requests, enabling operations to align and execute effectively.

What you'll need:

• The Customer Service Liaison will use hands and fingers to operate a desktop computer keyboard or other office equipment.

• Lifting, carrying, and/or pushing objects

• Reaching with hands and arms

• Stoop, kneel, or crouch

• Able to lift 50 pounds