Customer Service Lead

Wolters Kluwer Tallahassee , FL 32301

Posted 2 months ago

Wolters Kluwer is a global leader in professional information services. Professionals in the areas of legal, business, tax, accounting, finance, audit, risk, compliance and healthcare rely on Wolters Kluwer's market leading information-enabled tools and software solutions to manage their business efficiently, deliver results to their clients, and succeed in an ever more dynamic world. Wolters Kluwer combines deep domain knowledge with specialized technology. Our portfolio offers software tools coupled with content and services that customers need to make decisions with confidence. Every day, our customers make critical decisions to help save lives, improve the way we do business, build better judicial and regulatory systems. We help them get it right.


  • Lead account management of the affiliate partner program to increase market share by extending service capabilities to independently owned businesses

  • Participate in the management of partner accounts including retention of current partners and expansion of programs

  • Perform account audits to include initial account set-up, account consolidation, pricing normalization, discounting requests, and general account issues

  • Participate in the researching, development, and initiating programs and processes to help ensure satisfaction of affiliate partners and their accounts

  • Oversee the measurement and reporting of metrics on account growth, retention rates and other trends to determine success of affiliate partners

  • Lead the enhancement of the company's relationship with affiliate partners by providing superior partner support

  • Serve as a resource to gain knowledge and expand affiliate partner program

  • Resolve issues and concerns by investigating to determine solution that works best for the affiliate, client, and Wolters Kluwer

  • Develop working relationships with both affiliates and larger organization


  • A minimum of five years of customer service or related experience

  • Bachelor's degree from an accredited college/university or equivalent work experience

  • Proficient with Microsoft Office Suite applications including Word, Excel and Outlook; experience with onli

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Customer Service Lead

Wolters Kluwer