Customer Service Lead

Mills Fleet Farm Monticello , MN 55365

Posted 3 days ago

Do you enjoy serving customers, mentoring others, and enacting processes to ensure customers are receiving the best possible customer service? Do you have a positive attitude and love interacting with people? If so, this opportunity is for you.

Here at Fleet Farm, providing the best customer service is our priority. As the Customer Service Lead, you are responsible for ensuring Front End Operations processes and activities are effective and efficient.

Job Responsibilities:

  • Coach and mentor customer service and cashier team members.

  • Conduct daily cashier observations to ensure consistency of processes.

  • Manage the customer service desk and cash office operations.

  • Assist with all service desk activities including accepting returns, issuing rain checks, sales of tobacco, and pickups.

  • Ensure all team members are operating efficiently.

Qualifications

  • 2+ years of retail management or supervisory experience.

  • High School Diploma or GED.

  • Proven ability to lead, coach and build teammate relationships in an environment of fast change.

  • Demonstrated ability to act decisively in implementing solutions.

  • Demonstrated ability to multi-task; ability to respond flexibly in a quickly changing

  • Must be able to direct and motivate a diverse teammate population that includes full-time

  • Proven ability to lead, coach and build teammate relationships in an environment of fast

  • Be comfortable speaking and conducting training.

  • Ability to work a flexible schedule which includes some nights and weekends.

If you have a customer first attitude and meet the qualifications listed above, please apply today!


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Customer Service Team Member PartTime

Mills Fleet Farm

Posted 3 days ago

VIEW JOBS 3/18/2019 12:00:00 AM 2019-06-16T00:00 Here at Fleet Farm, providing the best customer service is our priority. If you are friendly, self-motivated, dependable, and enjoy serving others, this role is for you! As a customer service team member, you ensure that all customers are receiving a friendly and efficient checkout experience. This position will handle customer exchanges, returns, and complaints. Job Responsibilities: * Ensure each customer receives excellent customer service by greeting and acknowledging each customer. * Remain knowledgeable on all store products and services to resolve customer complaints and to answer customer questions. * Follow all company policies and procedures as it related to exchanges and returns. * Accurately scan and bag items ensuring customers receive courteous service. * Process and handle monetary transactions including cash, check, gift card, credit/debit card, etc. * Maintain brand standards at the front end area and sales floor. * Help cashier team deliver a rewarding shopping experience for our customers. Qualifications * Previous retail experience preferred * Ability to effectively communicate with all walks of life * Basic math and computer skills * Ability to work a flexible schedule to meet the needs of the business including nights, weekends and holidays If you have a customer first attitude and meet the qualifications listed above, please apply today! Mills Fleet Farm Monticello MN

Customer Service Lead

Mills Fleet Farm