Customer Service Lead - 1St Shift

XPO Logistics Fontana , CA 92334

Posted 6 months ago

1st Shift, Monday

  • Friday, 6:00am

  • 2:30pm

Logistics done differently.

At XPO Logistics, our employees are our greatest asset and we're always on the lookout for inspirational leaders who know how to get the best out of their team. As the Lead, you will oversee the warehouse and its employees to ensure our operations continue to run smoothly. Become a part of XPO, and you'll have a starring role in helping us provide exceptional daily freight solutions for our global customers.

Pay, benefits and more.

We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and more.

What you'll do on a typical day:

  • Oversee operational processes to ensure correct inventory levels and that orders are completed accurately and on time

  • Review workload and assign tasks to employees

  • Properly train and coach warehouse team and provide positive developmental opportunities; recommend disciplinary actions as needed

  • Correctly utilize a warehouse management system and maintain appropriate work documents

  • Establish, maintain and promote exceptional customer service

  • Correctly interpret and enforce company policies and safety procedures to ensure compliance; safely operate various equipment and tools

  • Provide support and backup to warehouse management

What you need to succeed at XPO:

At a minimum, you'll need:

  • High school diploma or equivalent

  • 2 years of experience in a warehouse environment

  • 1 year of SAP experience

  • To be legally eligible to work in the U.S.

  • Knowledge of Warehouse Management Systems (WMS) and handheld scanners

It'd be great if you also have:

  • Availability to work a flexible schedule as needed, including planned and unplanned overtime, which may include weekends

  • 1 year of experience as a supervisor

  • Ability to work in a fast-paced environment

This job requires the ability to:

  • Lift up to 50 lbs. frequently and greater than 75 lbs. occasionally

  • Take a reach truck or cherry picker to a height of 23+ feet

  • Tolerate hot or cold warehouse environments

Be part of something big.

XPO provides cutting-edge supply chain solutions to the world's most successful companies, including Disney, Pepsi, L'Oral, Toyota and many others. We're the fastest-growing transportation company on the Fortune 500 list and we're just getting started.

We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Nearest Major Market: Fontana

Nearest Secondary Market: Los Angeles

Apply now "


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Customer Service Lead - 1St Shift

XPO Logistics