Customer Service Intern

Cosm is a global technology company that brings experiences to life in immersive environments. We help our partners create spaces and content that blur the lines of real and virtual across three primary markets: Sports and Entertainment, Science and Education, and Parks and Attractions. Cosm was born from the fusion of some of the greatest innovators in the history of technology. Evans & Sutherland, Spitz, Inc., and Cosm Immersive combined forces to power the immersive experiences of the future as Cosm. Innovation is in our DNA.

Summary:

The Intern will support the team with the departmental launch of Customer Service. They will gain customer service operations skills by performing a variety of tasks to meet the business's needs. The primary focus will be acting as a Quality Assurance analyst and auditing customer-agent interactions to ensure that we are providing CosmWorthy service. The secondary focus will be handling chargeback and escalation complaints from consumers if there is overflow. In addition, the intern in this position may be asked to perform ADHOC tasks as they arrive post-launch.

Responsibilities:

• Quality Evaluation: Monitor and evaluate customer service interactions, including emails, chat messages, and social media interactions, against established quality standards and performance metrics.

• Feedback and Coaching: Provide constructive feedback and coaching to customer service representatives based on quality evaluations, highlighting areas of strength and opportunities for improvement.

• Documentation and Reporting: Maintain accurate records of quality evaluations, feedback, and performance metrics, and prepare regular reports and presentations to communicate findings and recommendations to management.

• Compliance: Ensure that customer service interactions comply with company policies, procedures, and regulatory requirements, including privacy and data security regulations.

• Manage Chargeback Disputes: Investigate and resolve chargeback claims in a timely and efficient manner, adhering to established procedures and guidelines.

All Internships Include:

• Gain hands-on experience with projects that contribute directly to company goals & building your resume.

• Gain valuable access to Cosm leadership, including our CEO.

• Build your network by connecting with other interns, your intern buddy, teammates and leaders from across the organization.

• Join career skill training sessions on best practices for job applications, recruiting and interviewing.

• Advance your presentation and planning skills.

• An opportunity to win the "Cosm Education & Career Advancement Award," which is a monetary consideration to further your education and expand your opportunities.

• Competitive pay

• Cosm swag bag

Experience:

• Junior or Senior at the start of the program.

• Available to work in a Cosm Office (hybrid).

• Available to work 20 hours per week during the defined Intern period.

• Legally authorized to work in the U.S.

• Strong communication skills and attention to detail.

• Interest in immersive technology and content.

The hourly pay for this position is $16.90/hr.

Cosm is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Other details

• Job Family Corporate

• Pay Type Hourly

• Employment Indicator Internship

• Job Start Date Monday, June 3, 2024

• Job End Date Friday, August 23, 2024

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• Playa Vista, Los Angeles, CA, USA