Location: Lake Forest, IL
Duration: 6-7 months
3 - 5 year experience required. Takes inbound or places outbound calls to provide information to customers. Utilizes a database to retrieve customer or company information. Must be able to learn and follow detailed instructions, use a variety of resources and possess good organizational skills to provide accurate information. Must demonstrate patience, tact, empathy and problem solving skills with consistently good voice quality. Can organize and handle calls with speed and accuracy. Can work with complex computer applications and resource materials. Can use multiple operating environments (Windows, DOS, Mainframe). Must have proven skills in the following PC software products Lotus Notes, Excel, MS Word
The manager is looking for job seekers whom have had the previous experience/job titles: call center experience office clerks professional positions that required high volume customer interfacing and problem solving someone with a background in training, coaching or counseling background in cross selling/offering alternative suggestions etc. any candidate who has SAP experience is really nice. A Bachelors degree is a must have.