Customer Service

Hy-Vee Cedar Rapids , IA 52402

Posted 1 week ago

At Hy-Vee our people are our strength. We promise "a helpful smile in every aisle" and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.

Job Description:

Job Title: Customer Service

Department:Grocery

FLSA: Non-Exempt

General Function

Responsible for processing mail, Western Union orders, utility bills, cashing checks, selling money orders, collecting dry cleaning orders for customers. Additionally, always maintaining a positive company image by providing courteous, friendly, and efficient customer service to customers and team members.

Core Competencies

  • Partnerships

  • Growth mindset

  • Results oriented

  • Customer focused

  • Professionalism

Reporting Relations

Accountable and Reports to: District Store Director, Store Manager, Assistant Managers of Store Operations, Perishables, and Health Wellness Home

Positions that Report to you: None

Primary Duties and Responsibilities

  • Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.

  • Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee's designated department or elsewhere in the store.

  • Makes an effort to learn customers' names and to address them by name whenever possible.

  • Assists customers by: (examples include)

  • escorting them to the products they're looking for

  • securing products that are out of reach

  • loading

or unloading heavy items

  • making note of and passing along customer suggestions or requests

  • performing other tasks in every way possible to enhance the shopping experience.

  • Answers the telephone promptly and provides friendly, helpful service to customers who call.

  • Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.

  • Weighs postal packages, runs mail through meters, processes certified, express, UPS, registered, and insured mail.

  • Processes Western Union orders.

  • Processes Western Union orders.

  • Sells money orders, cashes payroll, personal, ADC, and social security checks.

  • Sells hunting and fishing licenses.

  • Breaks down and puts money in utility drawers.

  • Signs on postal department, breaks down, and turns off postal register.

  • Processes paid outs.

  • Sends faxes for customers.

  • Counts the days' coupons.

  • Processes refunds for customers and department approved refunds.

  • Answers the telephone for the store using appropriate telephone techniques.

  • Utilizes the intercom system for paging, etc. using appropriate procedures.

  • Removes trash in a timely manner.

  • Maintains strict adherence to department and company guidelines related to personal hygiene and dress

  • Adheres to company policies and individual store guidelines.

  • Reports to work when scheduled and on time.

Secondary Duties and Responsibilities

  • Signs on and off lottery machines.

  • Assists customers with dry cleaning where applicable.

  • Assists customers at the registers where necessary.

  • Sells and redeems lottery tickets.

  • Processes bottle refunds.

  • Assists in other areas of store as needed.

  • Performs other job related duties and special projects as required.

Knowledge, Skills, Abilities and Worker Characteristics

  • Must have the ability to solve practical problems; variety of variables with limited standardization; interpret instructions.

  • Must have the ability to do arithmetic calculations involving fractions, decimals, and percentages.

  • Must be able to file, post, and mail materials; copy data from one record to another; interview to obtain basic information; guide people and provide basic direction

Education and Experience

High school or equivalent experience and over six months up to one year of similar or related work experience.

Physical Requirements

  • Must be able to physically perform medium work exerting up to 50 pounds of force occasionally and up to 20 pounds of force frequently.

  • Visual requirements include clarity of vision at distance of less than 20 inches and more than 20 feet with or without correction, depth perception, color vision, and field of vision.

  • The following physical activities are necessary to perform this job: Stooping, reaching, lifting, pushing, pulling, standing, walking, talking, and hearing.

Working Conditions

This position is continuously exposed to dirt and noise. This is a fast paced work environment with significant pressure.

Equipment Used to Perform Job

Fax, telephone, equipment used in the postal area, lottery and money order machines, Western Union equipment, computer, and cash register, intercom.

Contacts

Has daily contact with customers, weekly contact with suppliers/vendors, and monthly contact with federal/state governmental or regulatory agencies.

Are you ready to smile, apply today.


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Customer Service Representative

Dollar Tree

Posted 4 days ago

VIEW JOBS 8/13/2022 12:00:00 AM 2022-11-11T00:00 <p>Job Description</p><p>Family Dollar is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve.</p><p>General Summary</p><p>As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers. Key priorities include greeting customers, assisting them with selection of merchandise, completing transactions, and answering questions regarding the store and merchandise.</p><p>Principle Duties and Responsibilities:</p><ul><li><p>Provides customer engagement in positive and approachable manner.</p></li><li><p>Assists in maintaining a clean, well-stocked store for customers during their shopping experience.</p></li><li><p>Helps in the unloading of merchandise from delivery trucks, organizes merchandise, and transports merchandise from stockroom to sales floor.</p></li><li><p>Independently stocks shelves and recovers merchandise in the store.</p></li><li><p>Accurately handles customer funds and processes transactions using the POS system.</p></li><li><p>Remains constantly aware of customer activity to ensure a safe and secure shopping environment.</p></li><li><p>Performs all other duties as assigned in order to maintain an effective and profitable store operation.</p></li></ul><p>Position Requirements:</p><p>Education: Prefer completion of high school or equivalent. Ability to follow directives and interpret retail operational documents as assigned.</p><p>Experience: Prefer experience working in retail, hotel, restaurant, grocery or drug store environments.</p><p>Physical Requirements: Ability to regularly lift up to 40lbs. (and occasionally, up to 55 lbs.) from floor level to above shoulder height; must be able to meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling and repetitive lifting, with or without reasonable accomodation.</p><p>Availability: Ability to work flexible, full-time schedule to include days, evenings, weekends and holidays.</p><p>Skills and Competencies: Customer Focus, Developing Potential, Results Driven, Strong Organizational Skills, Communication Skills, Problem Solving/Decision Making, Job Knowledge and Relationship Management.</p><p>Our teams are working tirelessly to provide a clean and safe environment for our Associates and customers. We continue to enhance and modify our protocols, as appropriate. This includes:</p><ul><li><p>Plexiglass guards at cash registers.</p></li><li><p>Associates conduct home health screenings two hours prior to their shift.</p></li><li><p>Managers conduct in-store health screenings of each associate prior to shift.</p></li><li><p>Cleaning protocols that include hand sanitizer and supplies to clean throughout the day.</p></li><li><p>Social Distancing by maintaining at least six feet between yourself and shoppers.</p></li><li><p>Face masks and gloves for Associates to wear during their shifts.</p></li></ul><p>Job Description</p><p>Family Dollar is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve.</p><p>General Summary</p><p>As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers. Key priorities include greeting customers, assisting them with selection of merchandise, completing transactions, and answering questions regarding the store and merchandise.</p><p>Principle Duties and Responsibilities:</p><ul><li><p>Provides customer engagement in positive and approachable manner.</p></li><li><p>Assists in maintaining a clean, well-stocked store for customers during their shopping experience.</p></li><li><p>Helps in the unloading of merchandise from delivery trucks, organizes merchandise, and transports merchandise from stockroom to sales floor.</p></li><li><p>Independently stocks shelves and recovers merchandise in the store.</p></li><li><p>Accurately handles customer funds and processes transactions using the POS system.</p></li><li><p>Remains constantly aware of customer activity to ensure a safe and secure shopping environment.</p></li><li><p>Performs all other duties as assigned in order to maintain an effective and profitable store operation.</p></li></ul><p>Position Requirements:</p><p>Education: Prefer completion of high school or equivalent. Ability to follow directives and interpret retail operational documents as assigned.</p><p>Experience: Prefer experience working in retail, hotel, restaurant, grocery or drug store environments.</p><p>Physical Requirements: Ability to regularly lift up to 40lbs. (and occasionally, up to 55 lbs.) from floor level to above shoulder height; must be able to meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling and repetitive lifting, with or without reasonable accomodation.</p><p>Availability: Ability to work flexible, full-time schedule to include days, evenings, weekends and holidays.</p><p>Skills and Competencies: Customer Focus, Developing Potential, Results Driven, Strong Organizational Skills, Communication Skills, Problem Solving/Decision Making, Job Knowledge and Relationship Management.</p><p>Our teams are working tirelessly to provide a clean and safe environment for our Associates and customers. We continue to enhance and modify our protocols, as appropriate. This includes:</p><ul><li><p>Plexiglass guards at cash registers.</p></li><li><p>Associates conduct home health screenings two hours prior to their shift.</p></li><li><p>Managers conduct in-store health screenings of each associate prior to shift.</p></li><li><p>Cleaning protocols that include hand sanitizer and supplies to clean throughout the day.</p></li><li><p>Social Distancing by maintaining at least six feet between yourself and shoppers.</p></li><li><p>Face masks and gloves for Associates to wear during their shifts.</p></li></ul> Dollar Tree Cedar Rapids IA

Customer Service

Hy-Vee