Customer Service - Hourly

Job Description

POSITION SUMMARY:

Responds to and resolves customer service inquiries, requests or complaints. Handles all business inquiries, including, describing services available, quoting prices and selling services.

REPRESENTATIVE RESPONSIBILITIES:

The following responsibilities are general duties that a particular employee in this position may or may not be required to perform. The actual duties required of this position will vary.

• Responds effectively and courteously to customer service inquiries, requests or complaints.

• Returns all customer calls in a timely manner.

• Notifies the appropriate personnel to respond to the customer's problems and concerns as appropriate.

• Researches and resolves issues in a timely manner.

• Dispatch all service calls to appropriate technician (if applicable).

• Initiates contact with technicians to ensure customers are serviced in a timely manner (if applicable).

• Utilizes sales pricing sheets to price orders.

• Initiates contact with customers to obtain orders and sell additional items as appropriate.

• Reviews daily reports with the Customer Service Supervisor/Manager, Office Supervisor/Manager, and/or Sales Manager.

• Enters orders, etc. into computer for billing and route scheduling purposes.

• Phone coverage, purchase orders and other general basic administrative duties as necessary/required.

• Performs other job-related duties as assigned.

EXPERIENCE, EDUCATION, CERTIFICATION:

• Equivalent of high school diploma or G.E.D certification and 1-year customer service experience or equivalent job duties.

• Related training or certification.

• Experience with confidential files, documents and other information.

• Experience working in a team environment.

• Office equipment including, but not limited to, computer, phone, fax machine, copier and calculator.

• MS Office including Word and Excel.

The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required by personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the company.

• We do not provide application status due to overwhelming volume. If your skills meet our needs, we will contact you to move forward in the process.*

EOE without regard to race, color, religion, creed, affectional or sexual orientation or sex, national origin, ancestry, age, disability, genetics, veteran status, gender, gender identity, citizenship status, marital status, VEVRAA Federal Contractor.

• If you have a disability and you need an accommodation to apply, please contact the Sr. Director of Talent and Development at 301-773-5500 ext. 2975*