ERT Suitland , MD 20746
Posted 2 weeks ago
ERT is seeking a junior-level Help Desk Specialist to provide customer service and monitoring support for NOAA satellite systems at the NOAA Satellite Operations Facility in Suitland, MD. This is an on-site position requiring 12 hour shifts (6 a.m.
Identify alarms and alerts and respond in accordance with Government directives and procedures
Create tickets and provide daily logs for activities processed
Track & report Satellite data anomalies via NOAA's ticketing system and assign to the proper team
Answer phone calls and provide support to end users on a variety of issues
View and provide action on emails received by the Help Desk queue
Attend weekly meetings to provide feedback to Management
Identify, research, and report on unresolved technical problems
Document, track, and monitor problems to ensure a timely resolution
Onsite training and certification will be provided on specific systems used to perform this role
Required Skills
1+ years' experience in a relevant professional position
Must be detail-oriented, organized, and timely
Ability to work well independently and within the team framework created by management to work with team members on assigned projects
Basic use of Microsoft Suite (Word, Excel, PowerPoint), Google Suite products (Gmail, Google Meet), PDF
Ability to multitask within different software platforms in a virtual environment
CompTIA A+ certification preferred, but not required
Ability to work a 12-hour alternating shift schedule to support 24/7 operations
Must be a US Citizen or Permanent Resident who has lived in the United States at least 3 out of the last 5 years and be able to pass a background investigation to obtain a security badge to access applicable government facilities and systems.
Education
AA in computer science, related discipline, or equivalent
Benefits
All full time employees are eligible for the following benefits upon starting: Medical, Dental, Vision, 401(k), Paid Time Off, and 11 Paid Federal Government Holidays.
Location
Work will be completed on-site at NSOF in Suitland, MD.
ERT is a VEVRAA Federal Contractor and Equal Opportunity/Affirmative Action employer
ERT