Customer Service Heavy Transportation Parts Sales

Fontaine Modification Company

Come join a team where People make the difference! As a part of Marmon Holdings, Inc., a highly decentralized organization, we rely heavily on people with the aptitude, attitude, and entrepreneurial spirit to drive our success, and we're committed to attracting and retaining top talent.

As a Customer Service Associate for Parts Sales, you will be responsive to the FMC aftermarket customer's needs by processing customer inquiries and orders. This includes accurately identifying parts needed, communicating pricing and availability, coordinating with technical support and warranty, working with Parts Inventory Coordinator to ensure orders are accurately picked, packed, and shipped, and creating sales orders and customer invoices.

RESPONSIBILITIES

• Answer incoming Parts telephone and email inquiries, and return voicemails.

• Help customers identify and confirm replacement part(s) needed over phone and email.

• Send accurate emailed quotes and expected lead times to customers

• Create sales orders in our ERP system when orders are received

• Manage order fulfillment process when shipments originate from remote FMC locations.

• Process payments

• Coordinate and process any returns and manage customer refunds when needed.

REQUIREMENTS AND SKILLS

• Proficient with Office 365 tools like Outlook email, Teams IM, MS Excel, and excellent general data entry / typing ability.

• Strong phone and email communication skills, responsiveness, and detailed follow-up.

• Some experience with and mechanical knowledge of class 8 trucks and parts preferred.

Communication: Listening effectively, transmitting information accurately and understandably. Ability to self-evaluate and seek feedback whether from customers, suppliers, or other FMC employees.

Customer Focus: Understanding and meeting the needs of customers and addressing the interests and concerns of all organization stakeholders.

Flexibility: Performing a wide range of tasks, responding to changes in direction and priorities, and accepting new challenges, responsibilities, and assignments.

Attention to Detail: Monitoring adherence to standards and actively checking for accuracy of data received or generated before passing it on.

Dependability/Reliability: Being on time to work daily, following through on commitments, producing timely work to required or higher standards, and doing whatever necessary to get the job done.

Teamwork: Building cooperation among individuals and across departments, sharing best practices and resources, and working to achieve group goals and outcomes.

Interpersonal Influence: Building strong customer and inter-FMC facility relationships and adjusting to how individuals and organizations function and react.

Following receipt of a conditional offer of employment, candidates will be required to complete additional job-related screening processes as permitted or required by applicable law.

We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to careers@marmon.com, and please be sure to include the title and the location of the position for which you are applying.