Are you excited by the chance to use your skills to solve problems and make an impact in your day-to-day work? Can you use your sharp social skills to give Booking.com's partners a friendly, personal and positive experience every time? If so, you could be the hero we're looking for!
Who we are:
Booking.com is the planet's #1 accommodation site. Booking.com's diverse team, 16,000+ strong, is united by a single mission: to empower people to experience the world. Whether in Grand Rapids or at one of the over 200 offices worldwide, we work hard to help make more than a million travel dreams come true every single day.
Supporting them as they do, as well as our partners who help them do it, is Booking.com's globally diverse Customer Service department. Over 8000 people strong, speaking more than 40 languages, in 13 countries worldwide the CS department is connected by a love of travel and a passion for creating an incredible experience for Booking.com's guests and partners, 24 hour a day, 7 days a week.
So, are you ready?
Fluency in English and Spanish
An affinity for offering excellent customer service
Ability to adapt and work well under pressure in a fast-paced environment
Ability to take ownership and solve problems
Positive and resilient attitude
Great teamwork skills
Minimum high school diploma or equivalent
All applicants must be currently authorized to work in the United States/Canada. No visa sponsorship available for this position
What you'll be doing:
Liaising between guests and partners to resolve light complexity issues via phone and email on various topics such as: additional travel advice, modifications, cancellations etc
Providing accurate, valid, and complete information by using the right tools, methods, and processes.
Ensuring a high level of customer service and a positive guest experience
Supporting your colleagues with peer learning, and being open to feedback from others
Positively participating in company events, and in weekly team meetings
Taking part in new projects and tests that we may need your help with
Promoting the Booking.com culture.
What you'll get in return:
We offer you many benefits when joining our team.
Full time 2 weeks paid training
Quarterly bonus potential
Set schedule with paid time off
Paid holidays in addition to the vacation/sick days
The Booking Benefit
Health Insurance plan
Contributory 401K plan
Continuous growth potential and free on demand professional training courses
Want to apply?
If you like what you see then click the link up top to apply!
Booking Holdings Inc.