Customer Service Guest Executive - Spanish

Booking Holdings Inc. Grand Rapids , MI 49504

Posted 4 months ago

Are you excited by the chance to use your skills to solve problems and make an impact in your day-to-day work? Can you use your sharp social skills to give Booking.com's partners a friendly, personal and positive experience every time? If so, you could be the hero we're looking for!

Who we are:

Booking.com is the planet's #1 accommodation site. Booking.com's diverse team, 16,000+ strong, is united by a single mission: to empower people to experience the world. Whether in Grand Rapids or at one of the over 200 offices worldwide, we work hard to help make more than a million travel dreams come true every single day.

Supporting them as they do, as well as our partners who help them do it, is Booking.com's globally diverse Customer Service department. Over 8000 people strong, speaking more than 40 languages, in 13 countries worldwide the CS department is connected by a love of travel and a passion for creating an incredible experience for Booking.com's guests and partners, 24 hour a day, 7 days a week.

So, are you ready?

You'll need:

  • Fluency in English and Spanish

  • An affinity for offering excellent customer service

  • Ability to adapt and work well under pressure in a fast-paced environment

  • Ability to take ownership and solve problems

  • Positive and resilient attitude

  • Great teamwork skills

  • Minimum high school diploma or equivalent

  • All applicants must be currently authorized to work in the United States/Canada. No visa sponsorship available for this position
    What you'll be doing:

  • Liaising between guests and partners to resolve light complexity issues via phone and email on various topics such as: additional travel advice, modifications, cancellations etc

  • Providing accurate, valid, and complete information by using the right tools, methods, and processes.

  • Ensuring a high level of customer service and a positive guest experience

  • Supporting your colleagues with peer learning, and being open to feedback from others

  • Positively participating in company events, and in weekly team meetings

  • Taking part in new projects and tests that we may need your help with

  • Promoting the Booking.com culture.
    What you'll get in return:

We offer you many benefits when joining our team.

  • Full time 2 weeks paid training

  • Quarterly bonus potential

  • Set schedule with paid time off

  • Paid holidays in addition to the vacation/sick days

  • The Booking Benefit

  • Health Insurance plan

  • Contributory 401K plan

  • Continuous growth potential and free on demand professional training courses
    Want to apply?

If you like what you see then click the link up top to apply!


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Guest Service Manager Hilton Garden Inn Grand Rapids East

Suburban Inns

Posted 5 days ago

VIEW JOBS 8/12/2019 12:00:00 AM 2019-11-10T00:00 Position Summary Responsible for providing strong sales techniques and excellent guest service, according to Suburban Inns Core Values and Hilton standards, as well as going above and beyond to ensure that guests are 100% satisfied. The Guest Service Manager trains and oversees all Guest Service Representatives to ensure the highest quality service to maximize rate and occupancy, as well as assists in the sales efforts of the property. Essential Functions ● Report to work in uniform presented professionally, neat, and clean ● Greet all guests in a friendly, positive manner. Ask questions of guests and make personal connections to make them feel they are welcome and valued ● Anticipate and meet the needs and expectations of our guests, then go one step further ● Lead by example and uphold all Suburban Inns policies ● Hold Team Members accountable to the standards of employment and job performance set by the Core Values of Suburban Inns and Hilton Garden Inn. Discipline Team Members as needed, according to Suburban Inns' policies ● Enforce the service philosophy all day, every day among all Team Members ● Rotate Manager on Duty shifts over the weekends for the hotel ● Uphold and preach all safety standards ● Hire, train, and evaluate Guest Service Representatives (GSRs) ● Schedule GSRs as needed based on hotel occupancies, while staying within the company budget. Monitor Team Member hours and ensure they are using company time wisely, and for company purposes only ● Ensure all GSRs are selling the property according to the Suburban Inns sales sheets ● Maximize rate and occupancy through training and up-selling ● Ensure all Hilton Honors standards are being met every month ● Review all guest surveys and follow up as needed to perform any service recovery ● Display the guest surveys once they are reviewed for employees to read and learn from ● Monitor inventory in the Property Management System on a daily basis and correct any out of balance issues ● Perform property walk-arounds as needed throughout the shift, and address all issues encountered. All trash, used towels, room service trays, etc. must be picked up. Keep eyes open for any and all safety and security issues. Report any problems to the appropriate department and General Manager ● Review and respond to all guest reviews on third-party websites ● Support the sales effort by working closely with the Sales Department ● Assist with prospecting new hotel business ● Provide tours of the property, being sure to highlight all of the amenities ● Assist other departments as needed ● Exhibit regular and recurrent attendance records ● Other duties as requested by management Position Requirements Minimum Knowledge Requires ability to interpret / extract information and / or perform arithmetic functions. Requires typing, record keeping, and/or word processing. Good communication skills Formal Education and Job-Related Experience This position requires a minimum formal education of a high school diploma or equivalent related experience One year of Guest Service Representative Experience License, Registration, and/or Certification Required CTA preferred External and Internal Personal Contact Communications Daily - Verbal, Written Weekly - Participation in meetings Teamwork and Collaboration This job is part of a formal work team within the department Working Conditions and Physical Effort Stress Load Regular exposure to stresses Workload Fluctuation The workload required to perform this job requires ability to adapt to change Manual Skills Significant portions (more than 50%) of daily assignments involve application of manual skills requiring motor coordination in combination with finger dexterity, e.g., typing, handwriting, or machine operations Physical Effort Some portions (10- 50%) of daily assignments involve prolonged standing, transporting material or equipment, or lifting, moving, or carrying heavy (over 30 pounds) materials for intermittent periods throughout the day Physical Environment Significant portions (more than 50%) of daily assignments involve exposure to dirt, odors, noise, or temperature / weather extremes. Working surfaces may be un-level, slippery, or unstable Work Schedule Work regularly requires or varies between day, evening, night, holiday, or weekend assignments. Schedule varies according to business demands and needs Occupational Risks Some portions (10- 50%) of daily assignments involve occupational risk, such as cuts, burns, exposure to toxic chemicals, injuries from falls, or back injury sustained with assisting in moving, lifting, or positioning equipment or materials Ergonomics Risks Some portions (10 – 50%) of daily assignments involve ergonomic risk, such as regular repetitive tasks, forceful or prolonged exertions of the hands, vibration, cold temperatures, heavy lifting, pulling, pushing, or carrying of heavy objects, poor body mechanics, restrictive workstations, or awkward postures Safety Responsible for adhering to all safety policies and procedures of Suburban Inns Required Travel Position does not require travel to other Suburban Inns properties or client locations. Work is completed on the property Uniform and Appearance Guidelines Appearance Visible earrings are allowed in the ears only, or must be covered throughout the course of the shift. Hair must be of a natural color, and kept well-groomed. This policy will be administered by the position's supervisor, without regard to race, religion, age, sex, national origin, disability, height, weight, genetics, familial status, veteran status, and other protected characteristics. The Director of Operations has the authority to veto any decision made by the position's supervisor Suburban Inns Grand Rapids MI

Customer Service Guest Executive - Spanish

Booking Holdings Inc.