Customer Service

Global Channel Management, Inc. New York , NY 10007

Posted 3 weeks ago

Customer service needs five years of service industry experience managing service operations and / or service scheduling.

Customer service requires:

  • Associates degree
  • Must demonstrate the ability to perform work independently and demonstrate solid organizational and attention to detail skills.
  • Must have strong interpersonal skills to effectively communicate with both internal and external clients.
  • Must have the ability to simultaneously handle a large and diverse number of projects, tasks and issues with tact, cooperation, and persistence.
  • Able to prioritize work activities based upon financial impact to desired business goals.
  • Experience and/or basic project accounting or costing principals is desired.
  • Able to influence diverse teams to accomplish tasks/goals

Customer service duties:

  • scheduling and dispatching Technicians
  • Partners effectively with the Service Team Manager to ensure technical service work is completed in a reasonable timeframe and to the customers’ expectations.
  • Analyzes and assesses technical team performance and makes adjustments as needed to enhance customer satisfaction in a cost effective manner.
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Customer Service

Global Channel Management, Inc.