Customer Service Floor Rep

International Gaming Technology Inc. Reno , NV 89510

Posted 5 months ago

IGT is the global leader in gaming. We enable players to experience their favorite games across all channels and regulated segments, from Gaming Machines to Lotteries to Interactive. We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world, and create value by adhering to the highest standards of service, integrity, and responsibility. IGT has over 12,000 employees.


What a day-in-the-life of a Slot Attendant, or what we like to call a Customer Service Floor Rep, looks like:

  • Handles a good amount of money and traveler's checks, as it relates to slot game play, so you will act as a banker/cashier

  • You will need to verify and pay Jackpots to customers, so you must be detailed oriented and accurate

  • Assist with the three different gaming areas throughout the Reno Tahoe Airport.

  • Interact with players and travelers doing your best with their questions to point them in the right location

  • With your excellent customer service skills help resolve minor customer concerns/disputes

  • You will validate/redeem machine tickets

  • You will need to load voucher paper/slot tickets into machines to make sure it is always ready for game play

  • You will need to do minor maintenance on slot machines as required such as replacing light bulbs, clearing bill validators and clearing printer jams

  • Take pride in your work and make sure you maintain and clean your sections throughout your shift

  • Be flexible to take on other duties assigned to you from your manager

  • You need to have the ability to learn and understand the basics of a pay table


  • A High School Diploma or GED is required

  • 1+ years' experience in customer service

  • Position requires walking and standing for long periods of time

  • Ability, flexibility, and willingness to work varied shifts including overtime

  • Must have the ability to maintain a neat appearance being customer facing

  • Able to stand an eight hour shift (5- 8 hours shifts in a week)

  • Able to work overtime when needed

  • Available to work on weekends

  • Must be at least 21 years of age

  • Able to obtain a Gaming License

  • Pass a background check

Keys to Success

  • Building collaborative relationships

  • Decision making

  • Drive results

  • Foster innovation

  • Personal energy

  • Self-leadership


IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged. IGT is an equal opportunity employer. We provide equal opportunities without regard to sex, race, color, religion, age, national origin or ancestry, disability, veteran status, sexual orientation, genetic information, gender identity or expression, and any other personal attributes protected by federal, state, or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.

In addition to our competitive benefits package, we offer employees a 401(k) Savings Plan with Company contributions, tuition reimbursement, and free identity theft insurance.

Nearest Major Market: Reno

Nearest Secondary Market: Tahoe

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Customer Service Floor Rep

International Gaming Technology Inc.