Customer Service Floor Rep

International Gaming Technology Inc. Reno , NV 89510

Posted 5 months ago

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IGT is the global leader in gaming. We enable players to experience their favorite games across all channels and regulated segments, from Gaming Machines to Lotteries to Interactive. We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world, and create value by adhering to the highest standards of service, integrity, and responsibility. IGT has over 12,000 employees.

Responsibilities

What a day-in-the-life of a Slot Attendant, or what we like to call a Customer Service Floor Rep, looks like:

Handles a good amount of money and traveler's checks, as it relates to slot game play, so you will act as a banker/cashier
You will need to verify and pay Jackpots to customers, so you must be detailed oriented and accurate
Assist with the three different gaming areas throughout the Reno Tahoe Airport.
Interact with players and travelers doing your best with their questions to point them in the right location
With your excellent customer service skills help resolve minor customer concerns/disputes
You will validate/redeem machine tickets
You will need to load voucher paper/slot tickets into machines to make sure it is always ready for game play
You will need to do minor maintenance on slot machines as required such as replacing light bulbs, clearing bill validators and clearing printer jams
Take pride in your work and make sure you maintain and clean your sections throughout your shift
Be flexible to take on other duties assigned to you from your manager
You need to have the ability to learn and understand the basics of a pay table

Qualifications

A High School Diploma or GED is required
1+ years' experience in customer service
Position requires walking and standing for long periods of time
Ability, flexibility, and willingness to work varied shifts including overtime
Must have the ability to maintain a neat appearance being customer facing
Able to stand an eight hour shift (5- 8 hours shifts in a week)
Able to work overtime when needed
Available to work on weekends
Must be at least 21 years of age
Able to obtain a Gaming License
Pass a background check

Keys to Success

Building collaborative relationships
Decision making
Drive results
Foster innovation
Personal energy
Self-leadership

#LI-KK1

IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged. IGT is an equal opportunity employer. We provide equal opportunities without regard to sex, race, color, religion, age, national origin or ancestry, disability, veteran status, sexual orientation, genetic information, gender identity or expression, and any other personal attributes protected by federal, state, or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.

In addition to our competitive benefits package, we offer employees a 401(k) Savings Plan with Company contributions, tuition reimbursement, and free identity theft insurance.

Nearest Major Market: Reno

Nearest Secondary Market: Tahoe

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