Customer Service Field Representative

Servicemaster Restoration Services Concord , CA 94519

Posted 4 weeks ago

Join ServiceMaster and become an Employee-Owner!

We are ServiceMaster Restoration Services, an employee owned-company. We are a recognized leader in disaster restoration services and cleaning services and have locations in Concord, Santa Clara, Sacramento, Santa Rosa, San Francisco and Novato. We respond to emergency water and fire damage for residential and commercial customers. We are passionate about what we do and we care about our customers and our employees. Our team excels at customer service and restoring peace of mind. With client focus and customer care- WE RESTORE!

Desired Skills:

  • Self-driven, detail oriented.

  • Demonstrated organizational and problem solving skills.

  • High level of integrity and commitment to the work.

  • A desire to serve our customers and a passion for teamwork!

  • Excellent customer service skills.

  • Experience in janitorial, housekeeping, custodial or restoration field is a plus!

Perks We Offer:

  • A career where you can develop your skills and have opportunities for career advancement.

  • Company- supplied materials, uniform, and ability to utilize company vehicle travel to job sites.

  • Various benefits plans as well as paid sick time, holidays and vacation time.

Job Requirements:

  • Two weeks per month of additional after-hours availability.

  • Ability to work overtime hours as required

  • Must consent to pre-employment screening including a drug test, background check and DMV record check if offered a position with the company.

For more information about our company please visit our website


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Customer Service Representative PartTime (Bilingual)

Sigue Corp

Posted Yesterday

VIEW JOBS 4/24/2019 12:00:00 AM 2019-07-23T00:00 <span style="font-size:16px;"><strong>Customer Service Representative </strong></span><br /> <br /> <span style="font-size:14px;"><strong><u>GOAL</u></strong>:  The Customer Service Representative will be responsible for the accurate processing of all transactions, while providing courteous, timely and informative service to ensure customers feel completely satisfied.<br />  <br /> <strong><u>PRINCIPLE DUTIES/ RESPONSIBILITIES</u></strong>:</span> <ol> <li style="padding: 0; margin: 0;" style="padding: 0; margin: 0;" style="padding: 0; margin: 0;" style="padding: 0; margin: 0;" style="padding: 0; margin: 0;"><span style="font-size:14px;">Answer the phone with a smile and treat all customers with courtesy and respect</span></li> <li style="padding: 0; margin: 0;" style="padding: 0; margin: 0;" style="padding: 0; margin: 0;" style="padding: 0; margin: 0;" style="padding: 0; margin: 0;"><span style="font-size:14px;">Ensure workstations are organized and equipped for the start of the business day</span></li> <li style="padding: 0; margin: 0;" style="padding: 0; margin: 0;" style="padding: 0; margin: 0;" style="padding: 0; margin: 0;" style="padding: 0; margin: 0;"><span style="font-size:14px;">Process all transactions quickly and efficiently while providing exceptional customer service</span></li> <li style="padding: 0; margin: 0;" style="padding: 0; margin: 0;" style="padding: 0; margin: 0;" style="padding: 0; margin: 0;" style="padding: 0; margin: 0;"><span style="font-size:14px;">Interact and work closely with supervisors to perform all functions as directed/required</span></li> <li style="padding: 0; margin: 0;" style="padding: 0; margin: 0;" style="padding: 0; margin: 0;" style="padding: 0; margin: 0;" style="padding: 0; margin: 0;"><span style="font-size:14px;">Maintain confidentiality of customer information, branch policies and procedure</span></li> <li style="padding: 0; margin: 0;" style="padding: 0; margin: 0;" style="padding: 0; margin: 0;" style="padding: 0; margin: 0;" style="padding: 0; margin: 0;"><span style="font-size:14px;">Comply with The Sigue Branch AML/BSA Compliance Program</span></li> <li style="padding: 0; margin: 0;" style="padding: 0; margin: 0;" style="padding: 0; margin: 0;" style="padding: 0; margin: 0;" style="padding: 0; margin: 0;"><span style="font-size:14px;">Travel locally to assist with collections, marketing or banking as required</span></li> <li style="padding: 0; margin: 0;" style="padding: 0; margin: 0;" style="padding: 0; margin: 0;" style="padding: 0; margin: 0;" style="padding: 0; margin: 0;"><span style="font-size:14px;">Assist in keeping the store clean and presentable as required</span></li> <li style="padding: 0; margin: 0;" style="padding: 0; margin: 0;" style="padding: 0; margin: 0;" style="padding: 0; margin: 0;" style="padding: 0; margin: 0;"><span style="font-size:14px;">Be proactive in identifying fraudulent or forged documentation and/or activity and reporting them to the respective supervisors</span></li> <li style="padding: 0; margin: 0;" style="padding: 0; margin: 0;" style="padding: 0; margin: 0;" style="padding: 0; margin: 0;" style="padding: 0; margin: 0;"><span style="font-size:14px;">Perform all other miscellaneous responsibilities and duties as assigned</span></li> <li style="padding: 0; margin: 0;" style="padding: 0; margin: 0;" style="padding: 0; margin: 0;" style="padding: 0; margin: 0;" style="padding: 0; margin: 0;"><span style="font-size:14px;">Participate in marketing activities as needed including flyer distribution and banner display</span></li> </ol> <h1><span style="font-size:14px;"><strong><u>QUALIFICATIONS:</u></strong></span></h1> <ol> <li style="padding: 0; margin: 0;" style="padding: 0; margin: 0;" style="padding: 0; margin: 0;" style="padding: 0; margin: 0;" style="padding: 0; margin: 0;"><span style="font-size:14px;">Ability to work effectively with diverse populations</span></li> <li style="padding: 0; margin: 0;" style="padding: 0; margin: 0;" style="padding: 0; margin: 0;" style="padding: 0; margin: 0;" style="padding: 0; margin: 0;"><span style="font-size:14px;">Ability to identify when specialized skills/resources are needed to address unique activities and work assignments</span></li> <li style="padding: 0; margin: 0;" style="padding: 0; margin: 0;" style="padding: 0; margin: 0;" style="padding: 0; margin: 0;" style="padding: 0; margin: 0;"><span style="font-size:14px;">High School Diploma or equivalent</span></li> <li style="padding: 0; margin: 0;" style="padding: 0; margin: 0;" style="padding: 0; margin: 0;" style="padding: 0; margin: 0;" style="padding: 0; margin: 0;"><span style="font-size:14px;">3-6 months related experience</span></li> <li style="padding: 0; margin: 0;" style="padding: 0; margin: 0;" style="padding: 0; margin: 0;" style="padding: 0; margin: 0;" style="padding: 0; margin: 0;"><span style="font-size:14px;">Spanish (required)/ English (Basic communication)</span></li> <li style="padding: 0; margin: 0;" style="padding: 0; margin: 0;" style="padding: 0; margin: 0;" style="padding: 0; margin: 0;" style="padding: 0; margin: 0;"><span style="font-size:14px;">Must have reliable transportation</span></li> <li style="padding: 0; margin: 0;" style="padding: 0; margin: 0;" style="padding: 0; margin: 0;" style="padding: 0; margin: 0;" style="padding: 0; margin: 0;"><span style="font-size:14px;">Ability to work flexible schedules including week-ends</span></li> <li style="padding: 0; margin: 0;" style="padding: 0; margin: 0;" style="padding: 0; margin: 0;" style="padding: 0; margin: 0;" style="padding: 0; margin: 0;"><span style="font-size:14px;">Ability to work at various locations depending on company’s goals and business decisions.</span></li> </ol> <h1><span style="font-size: 14px;"><b><u>PHYSICAL</u></b></span><span style="font-size:14px;"><strong><u>/COGNITIVE ACTIVITIES:  </u></strong><br /> A majority of time will be spent with customers processing transactions, therefore a significant portion of time is spent speaking, listening, thinking, and writing.<br /> <br /> Reading and writing abilities are often used when communicating with the customers and team members, as well as to document any information that appears to be fraudulent or forged.<br /> <br /> A significant amount of time is spent processing transactions on a desktop computer with keyboard and requires extensive time on a phone with headset capabilities so it will require the employee to frequently stand, walk and sit.</span><br />  </h1> <span style="font-size:14px;"><strong><u>WORKING CONDITIONS/ ESSENTIAL PHYSICAL DEMANDS</u></strong>:<br />  <br /> PHYSICAL DEMANDS– Activities include talking, hearing, seeing, holding, grasping, reaching.  Walking and standing are required.  At times, ability to lift and/or carry may be required.</span> Sigue Corp Concord Ca

Customer Service Field Representative

Servicemaster Restoration Services