Customer Service

Ezcorp, Inc. Round Lake , IL 60073

Posted 1 week ago

Job Description:

EZCORP family of brands, which includes EZPAWN, Value Pawn, and more, has grown into a leading provider of pawn loans in the United States and Mexico. We are passionate about customer service and our Team Members. We are currently hiring for Customer Service Representatives (Pawn Broker) and we would love to have you join our team.

EZCORP provides our full-time employees with a comprehensive benefits package to help you achieve your optimal work/life balance.

Working for EZCORP is not just a job; it is a career! We offer a structured career path to give you an opportunity to enhance your skills in a fun and fast paced environment.

Our positions offer competitive pay based on experience with an opportunity to quickly increase your pay and position!

  • Start your career as a Trainee in our 4-week paid training program and earn a $.50 raise and promotion to Pawnbroker upon completion of the program

  • Continue to grow your skills by entering our Pawnbroker Certification Program and earn an additional $1/hour

  • Excel and explore opportunities to promote to the Lead Pawnbroker (Shift Supervisor) position

  • Follow the Career Path and apply for a Store Manager in Training position which includes a 12 week training program to build the foundation to run your own store

In addition to a great career, here are some of the other things we offer our Team Members:

  • Competitive Wages

  • Monthly UNCAPPED Bonus Potential Paid on Store and Individual Performance

  • Comprehensive Health Insurance Package

  • Great Working Hours

  • 401(k) with Company Match

  • Holiday Pay

  • Paid community service time

Customer Service Representative (Pawn Broker)

Job Responsibilities:

This role will give you the unique opportunity to interact with our customers on a daily basis, providing assistance with sales, enjoying the give and take of coming to a mutually satisfying agreement regarding pawn items such as jewelry, electronics, musical instruments, and more. As part of our Customer Service team in our stores, you will provide a friendly, courteous, and respectful environment that continues to set EZCORP apart from the competition. Other Customer Service duties include but are not limited to:

  • Providing excellent customer service by greeting customers, interacting with customers in person and on the phone

  • Processing sales, loans, and extensions

  • Coming to jointly satisfactory terms regarding items to be pawned

  • Performing opening and closing store procedures

  • Contacting customers to generate new and repeat business

Job Requirements

As a member of our customer service team you must be self-motivated with a positive and outgoing personality and a strong work ethic. Excelling at customer service and relationship building will take you far in your career with EZCORP. We want you to love coming to work every day!

Requirements for the Customer Service Representative (Pawnbroker) role include:

  • High school diploma or GED

  • Minimum 1 year of customer service experience or retail experience

  • Excellent communication and interpersonal skills

  • Work well independently and as member of a Team

  • Multitask

  • Ability to offer and describe various solutions and benefits to the customer

  • Able to pass a criminal background check and drug test

  • Knowledge of commonly pawned items, such as tools, jewelry, firearms or electronics, a plus

  • Adhering to all company policies, procedures, and regulations

  • Sales background, a plus

  • Bilingual, a plus

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Customer Service

Pizza Hut

Posted 3 months ago

VIEW JOBS 1/2/2019 12:00:00 AM 2019-04-02T00:00 Description: Working at Pizza Hut® is about making hungry people happy. It's about being independent and having fun, making new friends and earning extra cash. As a Pizza Hut team member, you can be the smiling face that greets and serves the customers or a cook who make things happen in the kitchen. Working with us will give you the financial rewards and flexibility to suit your lifestyle. You'll learn new things, get recognized for your efforts and learn skills that last a lifetime. Requirements The good news is that your training will teach you everything you need to know to succeed on the job. But there are a few skills you should have from the get-go: You're a fun and friendly person who values customers and takes absolute pride in everything you do. Communication skills are key – you're not going to be able to text message customers back and forth. In other words, you should be comfortable talking to strangers. You've got attitude - the right kind of course - and understand the need to be on time, all the time. With loads of energy, you understand that work is easier – and more fun – with some teamwork. And you're at least 16 years old. Pizza Hut Round Lake IL

Customer Service

Ezcorp, Inc.