EZCORP family of brands, which includes EZPAWN, Value Pawn, and more, has grown into a leading provider of pawn loans in the United States and Mexico. We are passionate about customer service and our Team Members. We are currently hiring for Customer Service Representatives (Pawn Broker) and we would love to have you join our team.
EZCORP provides our full-time employees with a comprehensive benefits package to help you achieve your optimal work/life balance.
Working for EZCORP is not just a job; it is a career! We offer a structured career path to give you an opportunity to enhance your skills in a fun and fast paced environment.
Our positions offer competitive pay based on experience with an opportunity to quickly increase your pay and position!
Start your career as a Trainee in our 4-week paid training program and earn a $.50 raise and promotion to Pawnbroker upon completion of the program
Continue to grow your skills by entering our Pawnbroker Certification Program and earn an additional $1/hour
Excel and explore opportunities to promote to the Lead Pawnbroker (Shift Supervisor) position
Follow the Career Path and apply for a Store Manager in Training position which includes a 12 week training program to build the foundation to run your own store
In addition to a great career, here are some of the other things we offer our Team Members:
Monthly UNCAPPED Bonus Potential Paid on Store and Individual Performance
Comprehensive Health Insurance Package
Great Working Hours
401(k) with Company Match
Generous Paid Time Off
Customer Service Representative (Pawn Broker) Job Responsibilities
This role will give you the unique opportunity to interact with our customers on a daily basis, providing assistance with sales, enjoying the give and take of coming to a mutually satisfying agreement regarding pawn items such as jewelry, electronics, musical instruments, and more. As part of our Customer Service team in our stores, you will provide a friendly, courteous, and respectful environment that continues to set EZCORP apart from the competition. Other Customer Service duties include but are not limited to:
Providing excellent customer service by greeting customers, interacting with customers in person and on the phone
Processing sales, loans, and extensions
Coming to jointly satisfactory terms regarding items to be pawned
Performing opening and closing store procedures
Contacting customers to generate new and repeat business
As a member of our customer service team you must be self-motivated with a positive and outgoing personality and a strong work ethic. Excelling at customer service and relationship building will take you far in your career with EZCORP. We want you to love coming to work every day!
Requirements for the Customer Service Representative (Pawnbroker) role include:
High school diploma or GED
Minimum 1 year of customer service experience or retail experience
Excellent communication and interpersonal skills
Work well independently and as member of a Team
Ability to offer and describe various solutions and benefits to the customer
Able to pass a criminal background check and drug test
Knowledge of commonly pawned items, such as tools, jewelry, firearms or electronics, a plus
Adhering to all company policies, procedures, and regulations
Sales background, a plus
Bilingual, a plus