Customer Service - Event Expert

Seatgeek New York , NY 10007

Posted 2 months ago

Do you love helping people? Are you thoughtful, humorous, and creative? Are working under pressure and communication two of your best skills? If you answered "yes" to all of the above, keep reading!

As a member of our Customer Experience team, you'll be the voice of SeatGeek to our customers. You'll resolve customer issues through a high volume of customer contacts (phone, email, and chat) and stay in the know about SeatGeek's latest features. We are passionate about providing ridiculously good customer service, and our Event Experts are some of the best in the industry.

Right now, we're looking for candidates who are available to work in 8 hour shifts (between 8am and 8pm) and can also commit to working weekends. The Customer Experience team assists our users 7 days a week, 365 days a year, so some holiday work will be required.

What you'll do

  • Be the first point of contact for customer questions through phone, email, and chat , with availability to work on the weekends.

  • Use metrics and consumer insight to help make SeatGeek better, and work with your managers to evaluate your performance amongst your peers

  • Work daily with tools like Talkdesk, Zendesk, our internal admin, Slack, Google business tools, Github, Looker, and more

  • Go above and beyond for our customers

  • Attend 1 on 1 and group strategy meetings weekly

  • As you exceed expectations on your core phone, email, and chat responsibilities over time, you will earn the ability to phase more specialized project work into your job, and be entrusted to use your time to make changes to benefit CX and SG as a whole

Who you are

  • You are genuinely interesting, personable and thoughtful

  • You love live events and understand that purchasing tickets to see your favorite band is not the same as buying a stapler. In other words, you can empathize with SeatGeek customers

  • You have a bachelor's degree (or equivalent experience) and experience working in Customer Service. Experience at a tech startup or high-volume company, is a plus

  • You aren't intimidated by numbers and understand the value of using data to make intelligent decisions

  • You are a people person and are known to carry on a conversation with anyone

  • You are passionate about technology and customer experiences

  • You have a strong work ethic, keep a level head, and don't get flustered easily. You're flexible when it comes to adjusting your responsibilities based on the needs of the business. You can adapt to seasonality and tech innovation

  • Proficiency in Spanish is a plus

Perks

  • A laid-back, fun workplace designed to encourage collaboration and company wide events

  • $120/mo to spend on tickets to live events

  • A superb benefits package, including full health/dental/vision

  • A focus on transparency. We have regular team lunches and Q&A panels where employees can chat openly with teams across SeatGeek, our co-founders, and external guests from the industry

  • Annual subscriptions to Biketown, Spotify, and meditation services

SeatGeek is committed to providing equal employment opportunities to all employees and applicants for employment regardless of race, color, religion, creed, age, national origin or ancestry, ethnicity, sex, sexual orientation, gender identity or expression, disability, military or veteran status, or any other category protected by federal, state, or local law. As an equal opportunities employer, we recognize that diversity is a positive attribute and we welcome the differences and benefits that a diverse culture brings. Come join us!


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Customer Service - Event Expert

Seatgeek