Customer Service Engineer-Indianapolis, IN

Perkinelmer, Inc. Indianapolis , IN 46218

Posted 7 days ago

Job Title

Customer Service Engineer-Indianapolis, IN



Multivendor Customer Support Engineer- Focus on HPLC (Waters and Agilent)

Job Location: Indianapolis, IN


  • Helps PerkinElmer customers enhance the productivity of their laboratory processes and drives high levels of customer satisfaction by providing expert service and support to customers within an assigned geographic area. Suggests and delivers services and support which includes direct installation, maintenance and repair of multi-vendor lab equipment, validation services, IQ/OQ and service agreements. Represents the face of PerkinElmer to the customer and drives repeat purchases and long-term satisfaction by best-in-class responsiveness and professionalism in all customer interactions.

Installation, Maintenance & Repair

Install, maintain, verify performance and repair PerkinElmer equipment at customer sites ensuring best-in-class service within established time frame and assigned geographical area or site. Drive toward zero service recalls. Completes assigned preventive maintenance calls at customer sites within prescribed time frame and established performance standards. Provide scheduled preventative maintenance for contract customers, remedial maintenance for non-contract customers billed at an hourly rate and all warranty services, which apply to our products in the field. Demonstrate knowledge of and adherence to the Installation, warranty, and service contract provisions to provide adequate billing information to the customer.

Required Qualifications

  • Two or more years of customer service experience, preferably in a pharmaceutical R&D chemistry lab operation.

  • Two or more years in servicing/working on Waters, Agilent, Thermo HPLCs

Preferred Qualifications

  • BS Degree in Science or related field is preferred but not required.

  • Demonstrated ability to provide customer service via telephone and email

  • Will be required to use company software along with MS Office Suite, Excel.

  • Ability to work both independently and in a team environment.

  • Effective written and verbal communication skills.

  • Strong multi-tasking and organizational skills.

  • Strong organizational skills with attention to detail and accurate data entry.

  • Able to lift up to 50 lbs

  • Work closely with Client facility and laboratory personnel.

  • Responsible to complete paperwork in a timely manner.

  • Able to work on Agilent, Thermo, PerkinElmer GC and GCMS systems is a plus

  • Sound knowledge of or ability to service GC, LC, IR, UV, LCMS, IC and other various lab equipment

Please note this job description is for a future opportunity.

PerkinElmer is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, or veteran status or any other characteristics protected by applicable law. PerkinElmer is committed to a culturally diverse workforce.

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Customer Service Engineer-Indianapolis, IN

Perkinelmer, Inc.