Customer Service & Employee Engagement Coordinator

ESSENTIAL FUNCTIONS

Develop and maintain extensive knowledge about the facility and services in order to assist all guests

• Responsible for the design and support of customer service training materials
• Responsible for the development and rollout of employee recognition programs
• Support the operating department's signage and marketing efforts regarding new products and services.+ Create reports to compile customer feedback and analyze trends
• Takes ownership for difficult customer situations with the ability to see the situation to resolution+ Develop a strong relationship with Client based marketing teams to support local and corporate initiatives while maintaining client approval
• Communicate with guests to take on-site surveys during events; compile and track results to identify trends and areas of concern+ Lead our secret shopper efforts and analyze data to support actionable effort
• Take a lead role in the location Huddle team to help facilitate team building efforts.+ Generate location specific communications for internal recognitions and employee communications
• Perform other related duties, tasks and responsibilities as required

QUALIFICATIONS

To perform this job successfully, the candidate must be able to perform each essential duty above at the highest levels. The requirements listed below are representative of the knowledge, skill, and/or ability required.+ Bachelor's degree or equivalent

• 5+ years of relevant work experience
• Proficiency in Microsoft Office (Word, Excel, PowerPoint)
• Friendly and warm personality with an ability to connect to game day employees and fans
• Customer service oriented with the ability to interact with all levels of management
• Background or degree in Marketing or Communications
• Ability to multitask in a fast-paced team setting in addition to work independently
• Creative skill set with the ability to shift from project to project.+ Excellent oral and written communication skills
• Must be detail-oriented and extremely organized with the ability to learn new programs and procedures
• Must be flexible to work extended hours due to business requirements including nights, weekends and holidays
• Follow and encourage your team to follow all safety policies and procedures, including but not limited to looking for and reporting any unsafe work conditions, and complete company-wide safety training and any additional job specific safety training.+ Report all safety incidents (injuries and illnesses) into the company's risk management system (Origami Risk) on the same day that the safety incident has been reported to you.

WORKING CONDITIONS Location: On site

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit, talk, hear; use hands to finger, and handle controls. The employee frequently is required to reach with hands and arms. The employee is required to stand, walk, and stoop. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Legends is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.

Qualifications

Skills Preferred

• Customer Service: Expert
• Microsoft Office(Excel, PPT, Word, Outlook): Expert

Education Preferred+ Bachelors or better in Marketing+ Bachelors or better in Communications