Customer Service - Donor Support Technician

CSL Behring Saint Paul , MN 55102

Posted 1 week ago

Responsible for preparing the donor, donor area and equipment for the pheresis process.

1 Prepares the autopheresis machine for the pheresis process.

2 Monitors the donor and the pheresis process, responds to specific alarms or signals that may occur during the process.

3 Disconnects the donor when the process is complete.

4 Maintains alertness and awareness to any reaction donor may have during or after the pheresis process and notifies appropriate staff.

5 Uses Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances and donor adverse events.

6 Uses PDA to link equipment and soft goods used in the pheresis process to the appropriate donor.

7 Alerts Group Leader or Supervisor of donor flow issues.

8 Ensures the accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs).

9 Understands the policies and procedures associated with hyper immune programs at the center if applicable.

10 Maintains clean efficient work environment, and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions.

11 Maintains confidentiality of all personnel, donor and center information.

12 May be cross-trained in other areas to meet the needs of the business.

13 Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business.

14 Perform job-related duties as assigned.

Education

  • High school diploma or equivalent required

Experience

  • Minimum of three (3) months' work experience, preferably in medical or health provider environment or equivalent combination of education and experience

  • Must be able to perform basic math calculations

Working Conditions

(physical & mental requirements)

  • Ability to understand, remember and apply oral and/or written instructions

  • Ability to understand and follow basic instructions and guidelines

  • Must be able to see and speak with customers and observe equipment operation.

  • Occasionally perform tasks while standing and walking up to 100% of time

  • Reach, bend, kneel and have high level of manual dexterity

  • Occasionally be required to lift and carry up to 25 pounds

  • Fast paced environment with frequent interruptions

  • Frequently exposed to hazardous chemicals, extreme temperatures and to blood borne pathogens

  • Required to wear Personal Protective Equipment while performing specific tasks or in certain areas

  • Required to work overtime and extended hours to support center operational needs

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability, veteran status, national origin or other legally protected classifications.

Worker Type:

Employee

Worker Sub Type:

Regular


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Donor Center Technician

Grifols Inc.

Posted 1 week ago

VIEW JOBS 5/28/2020 12:00:00 AM 2020-08-26T00:00 Donor Center Technician Location: MN-St. Paul, US Contract Type: Regular Full-Time Area: Nursing/Healthcare Req Id: 132495 For more than 75 years, Grifols has worked to improve the health and well-being of people around the world. We are a global healthcare company that produces essential plasma-derived medicines for patients and provides hospitals and healthcare professionals with the tools, information and services they need to deliver expert medical care. Donor Center Technician We're Grifols, a global healthcare company that produces essential plasma-derived medicines for patients and provides hospitals and healthcare professionals with the tools, information and services they need to deliver expert medical care. Our ideal Donor Center Technician is a stand out colleague who is patient, can handle multiple tasks, and adapt to a dynamic work environment. Ready to learn more? If so, keep on reading! Primary Responsibilities: * Conducts pre-donation medical screening in accordance with established guidelines. * You determine Hematocrit (HCT) and Protein via finger stick and use of the hematastat and refractometer. * Promotes customer satisfaction through appropriate interaction and responsiveness to customer needs. * Assesses donor suitability and engages in set-up, monitor, and disconnect procedures of the plasmapheresis machine and donors. * Provides appropriate feedback to ineligible donor candidates. * Ensures all donor screening information is complete and accurate prior to donation. * Ensures donor confidentiality. * Effectively communicates donor medical information to Medical Staff. * Establishes and maintains donor files in an organized and competent manner. * Maintains accurate and thorough documentation of necessary records. * Assists in maintaining a clean, organized and efficient work area, including maintaining supplies necessary to perform job duties. * Disposes of all contaminated disposable equipment. * Builds rapport with donors to ensure overall customer satisfaction with the center to support long-term donation. * Performs general administrative duties, including greeting donors in a friendly manner, answering phones, and assisting center management as needed. * Learns and maintains through familiarity and compliance with all state and federal regulations, U.S. Food and Drug Administration (FDA)-approved Standard Operating Procedure Manual, Occupational Safety and Health Administration (OSHA), Clinical Laboratory Improvement Amendments (CLIA), Current Good Manufacturing Practice (cGMP) and internal company procedures. * Maintains and ensures proper sanitation and cleaning of equipment and work areas between donors. * May assist, plan and participate in marketing programs, community service activities, mentoring, training, facility care and continuous improvement activities. Are you a fit for Grifols? Yes, if you have: * A High School diploma or GED * Strong customer service skills * Can work a flexible schedule * Obtains required state licensures or certifications where applicable EEO Minorities/Females/Disability/Veterans #biomatusa clk789 Location: NORTH AMERICA : USA : MN-St. Paul:USNC0915 - St Paul MN-Suburban Ave-TPR Learn more about Grifols Grifols Inc. Saint Paul MN

Customer Service - Donor Support Technician

CSL Behring