Customer Service - Donor Support Technician

CSL Behring East Point , GA 30344

Posted 2 months ago

With operations in 35+ nations and ~ 20,000 employees worldwide, CSL is driven to develop and deliver a broad range of lifesaving therapies to treat disorders such as hemophilia and primary immune deficiencies, and vaccines to prevent influenza. Our therapies are also used in cardiac surgery, organ transplantation and burn treatment.

CSL is the parent company of CSL Behring and Seqirus. CSL Behring is a global leader in the protein biotherapeutics industry, focused on bringing to market biotherapies used to treat serious and often rare conditions. CSL Behring operates CSL Plasma , one of the world's largest collectors of human plasma, which is used to create CSL's therapies. Seqirus is the second largest influenza vaccine company in the world and is a transcontinental partner in pandemic preparedness and a major contributor to the prevention and control of influenza globally.

We invite you to take a look at the many career possibilities available around the globe and consider building your promising future at CSL by becoming a member of our team!

1 Prepares the autopheresis machine for the pheresis process.

2 Monitors the donor and the pheresis process, responds to specific alarms or signals that may occur during the process.

3 Disconnects the donor when the process is complete.

4 Maintains alertness and awareness to any reaction donor may have during or after the pheresis process and notifies appropriate staff.

5 Uses Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances and donor adverse events.

6 Uses PDA to link equipment and soft goods used in the pheresis process to the appropriate donor.

7 Alerts Group Leader or Supervisor of donor flow issues.

8 Ensures the accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs).

9 Understands the policies and procedures associated with hyper immune programs at the center if applicable.

10 Maintains clean efficient work environment, and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions.

11 Maintains confidentiality of all personnel, donor and center information.

12 May be cross-trained in other areas to meet the needs of the business.

13 Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business.

14 Perform job-related duties as assigned.

Education

  • High school diploma or equivalent required

Experience

  • Minimum of three (3) months' work experience, preferably in medical or health provider environment or equivalent combination of education and experience

  • Must be able to perform basic math calculations

Working Conditions

(physical & mental requirements)

  • Ability to understand, remember and apply oral and/or written instructions

  • Ability to understand and follow basic instructions and guidelines

  • Must be able to see and speak with customers and observe equipment operation.

  • Occasionally perform tasks while standing and walking up to 100% of time

  • Reach, bend, kneel and have high level of manual dexterity

  • Occasionally be required to lift and carry up to 25 pounds

  • Fast paced environment with frequent interruptions

  • Frequently exposed to hazardous chemicals, extreme temperatures and to blood borne pathogens

  • Required to wear Personal Protective Equipment while performing specific tasks or in certain areas

  • Required to work overtime and extended hours to support center operational needs

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability, veteran status, national origin or other legally protected classifications.

Worker Type:

Employee

Worker Sub Type:

Regular

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Clinical Technician

AIT Laboratories

Posted 2 days ago

VIEW JOBS 9/23/2020 12:00:00 AM 2020-12-22T00:00 CLINICAL TECHNICIAN - POSITION SUMMARY Records patient information, insurance and address on to laboratory request forms. Secures specimens for safe shipping. Records and maintains accurate patient processing logs. Operates in compliance with HealthTrackRx policies, as well as applicable Federal and State regulations. GENERAL QUALIFICATIONS/REQUIREMENTS Minimum Education and/or Certification: * High School Diploma, or equivalent * Certified Phlebotomy Technician, Medical Assistant or similar certification preferred Required Knowledge: * Knowledge of collection practices, HIPAA compliance * General knowledge of basic office procedures * Basic computer knowledge Preferred Knowledge: * Knowledge of medical laboratory terminology * Thorough understanding of the sample collection, shipping, processing and reporting processes Required Experience: * Previous experience in a customer service role Preferred Experience: * Experience in a clinical laboratory or related science/medical environment a plus Required Skills: * Basic computer skills * Customer service skills * Must have good organizational skills * Must have a detail orientation and the proven ability to prioritize work * Excellent oral and written communication skills * Must have the ability to work with limited supervision and as part of a team ESSENTIAL FUNCTIONS and BASIC DUTIES * Submits regular reports and records as assigned * Safeguards data and maintains patient confidentiality * Delivers outstanding customer service to HealthTrackRx clients * Escalates compliance issues, missing results, client complaints to clinical supervisor * Reviews demographic information verifying consistency between requisition forms and patient documents * Adheres specifically to all company policies and procedures, Federal and State regulations and laws * Performs other duties as required Work Schedule: * Monday through Friday from 8:00 am to 5:00 pm (times will vary dependent upon patient schedules) Physical Demands/Work Environment Requirements Vision, hearing, speech, walking, movements requiring the use of wrists, hands and/or fingers. The ability to safely navigate varied terrain on foot. Must have the ability to lift and maneuver up to 25 pounds and the ability to sit or stand for extended periods. Must have the ability to work the hours and days required to complete the essential functions of the position. The ability to safely operate a motor vehicle. Mental Demands Learning, thinking, concentration and the ability to work under pressure, particularly during busy times. Must be able to pay close attention to detail and be able to work as a member of a team to ensure excellent customer service. Must have the ability to interact effectively with co-workers and customers, and exercise self-control and diplomacy in customer and employee relations' situations. Must have the ability to exercise discretion as well as appropriate judgments when necessary. Must be proactive in finding solutions. AIT Laboratories East Point GA

Customer Service - Donor Support Technician

CSL Behring