Customer Service - Donor Support Technician

CSL Behring Chattanooga , TN 37402

Posted 2 months ago

Responsible for preparing the donor, donor area and equipment for the pheresis process.
1 Prepares the autopheresis machine for the pheresis process.
2 Monitors the donor and the pheresis process, responds to specific alarms or signals that may occur during the process.
3 Disconnects the donor when the process is complete.
4 Maintains alertness and awareness to any reaction donor may have during or after the pheresis process and notifies appropriate staff.
5 Uses Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances and donor adverse events.
6 Uses PDA to link equipment and soft goods used in the pheresis process to the appropriate donor.
7 Alerts Group Leader or Supervisor of donor flow issues.
8 Ensures the accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs).
9 Understands the policies and procedures associated with hyper immune programs at the center if applicable.
10 Maintains clean efficient work environment, and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions.
11 Maintains confidentiality of all personnel, donor and center information.
12 May be cross-trained in other areas to meet the needs of the business.
13 Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business.
14 Perform job-related duties as assigned.

Education

  • High school diploma or equivalent required

Experience

  • Minimum of three (3) months' work experience, preferably in medical or health provider environment or equivalent combination of education and experience

  • Must be able to perform basic math calculations

Working Conditions

(physical & mental requirements)

  • Ability to understand, remember and apply oral and/or written instructions

  • Ability to understand and follow basic instructions and guidelines

  • Must be able to see and speak with customers and observe equipment operation.

  • Occasionally perform tasks while standing and walking up to 100% of time

  • Reach, bend, kneel and have high level of manual dexterity

  • Occasionally be required to lift and carry up to 25 pounds

  • Fast paced environment with frequent interruptions

  • Frequently exposed to hazardous chemicals, extreme temperatures and to blood borne pathogens

  • Required to wear Personal Protective Equipment while performing specific tasks or in certain areas

  • Required to work overtime and extended hours to support center operational needs

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability, veteran status, national origin or other legally protected classifications.

Worker Type:

Employee

Worker Sub Type:

Regular


upload resume icon
See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Customer Support Technician

EPB

Posted Yesterday

VIEW JOBS 1/18/2019 12:00:00 AM 2019-04-18T00:00 PURPOSE Customer Support Technician is responsible for the functions necessary to perform analysis and troubleshooting via telephone, emails, web chats for EPB's voice, video, and Internet services. Focus is on 100% customer satisfaction, and demonstrated through talking and responding to customers, clients, contractors, and vendors about products and resolving their issues and/or problems therein. DUTIES AND RESPONSIBILITIES * Provide support to operations with day to day maintenance issues and escalate real time complex technical issues to appropriate level and/or vendor and contractor, only after exhausting all means of handling within and taking into consideration the financial impact of the company. * Coordinate the clearance and correction of trouble for RF and IPTV, Internet access and telephone services. * Communicate with customers using in-depth interviews to solve service issues. * Work continuously on a task until completion or referral to third parties if appropriate. Follow-up and be sure issues are resolved and customer is satisfied. * Prioritize and manage several open issues via different media at one time. * Process trouble reports using mechanized systems with accurate documentation of customer interaction and the engagement of internal and external support teams as necessary. * Support new applications. * Communicate effectively with other Support Technicians, departments, and customers regarding disposition and status of trouble. * Identify and troubleshoot recurring problems to find permanent solutions. * Position EPB as provider of choice. * Available to work first, second, and/or third shift; Work overtime 70% of the time when asked. EDUCATION AND EXPERIENCE * Any combination of education and work experience equivalent to graduation from high school, and/or any other combination of education, training or experience that provides the required technical knowledge, technical skills, and technical abilities. One year related experience or training in a technical environment. * Experience with: * Computer hardware/software support with Windows XP, Windows 2000, IE 5.5 and higher, Microsoft. * Other commonly used commercial products (including Microsoft Office), strong Microsoft Outlook skills. * Antivirus Software – familiarity with the function and operation of popular antivirus software suites. * Microsoft Excel basic skill in cell formatting, simple equations, protecting cells and work sheets from accidental changes, efficient data entry for repetitive action. * Telecommunications equipment and terminology such as SONET, phone switches, DACs, packet switches, routers, DSX panels, customer premise equipment. * Task-focused and capable of accepting interruptions, prioritizing changes, and completing tasks in a timely and detail oriented manner. * Self-motivated with a can do attitude. * Strong working knowledge of common technical issues to offer support when needed. * Demonstrate professionalism and optimism via verbal communications with peers and end-users. * Excellent customer service, oral and written communication, interpersonal, problem solving, and teamwork skills. ENVIRONMENTAL FACTORS and PHYSICAL REQUIREMENTS Ability to work day and night including weekends. Must be able to sit, stand, walk, talk, and communicate effectively for long hours in a call center type of environment. Includes a lot of written and verbal communication via computer and telephone. Also, must follow established safety practices and procedures. EPB Chattanooga TN

Customer Service - Donor Support Technician

CSL Behring