Customer Service

Position would require the candidate to be a W2 employee of Donatech. US Citizenship/Permanent Resident Required.

This position works directly with Airlines, Airline Maintenance and Repair Overhaul (MRO) facilities, & Brokers, providing support for their parts in the need of repair. If you’re an energetic, self-starter interested in paving a career in a dynamic environment, apply now Primary Responsibilities • Perform duties related to overall customer service and account management: logistics, contract management, and customer relations • Effectively manage a large amount of written communication and data while complying with internal and external process. • Process customer repair orders and quotes in accordance with Standard Work procedures, and when required, redirect queries to appropriate department or personnel. • Coordinate and create documentation of receipt and repair of equipment necessary to comply with federal policies and current procedures. • Utilize enterprise system (SAP) to input or extract repair/material data. • Assists in interface with intra-company departments relative to warranty, credit, billing, etc. • Maintain knowledge of client organization and products to provide the appropriate information and support to customers. • Consistently document customer service needs to identify patterns and maintain quality. • Position can require consistent movement. Tasks can include boxing and unboxing (up to 15 lbs). Basic Qualifications • HS Diploma or AA/AS degree (or other 2-year post high school training) with a minimum of 4 years of relevant experience • OR In the absence of a HS diploma, GED or AA/AS degree, 6 years of relevant experience is required • Must be a U.S. Person/Permanent Resident “Green Card” holder • Previous experience working in a customer-facing role • Able to communicate professionally and effectively, both in writing and verbally to internal and external customers • Strong email and MS office software skills Preferred Qualifications • SAP experience