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Customer Service Dispatcher

Expired Job

Officeteam Rogers , AR 72756

Posted 5 months ago

Opening Available for Customer Service Representative! OfficeTeam has a fantastic career opportunity for an articulate, highly-skilled Customer Service Representative. Are you always outgoing and sociable? This could be a great position for you. Be prepared to come into a dynamic and fast-paced environment in this role. This Customer Service Representative opportunity is located in Rogers, Arkansas, and is a long term temporary-to-fulltime engagement. Responsibilities

  • Offer friendly, accurate customer service in a timely fashion

  • Manage incoming telephone calls

  • Dispatch and track service technicians in the NWA area

  • May support business development and client referral goals by actively cross-selling and referring customers

Requirements

  • Proven knowledge of Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly

  • Ability to simplify complex problems and build solutions

  • Sound written and verbal communication skills

  • A consistently positive approach to your work that is rooted in a businesslike professionalism

  • Customer service and office administrative skills

  • Ability to exude confidence, knowledge, and empathy when interacting with internal and external partners and clients/customers

  • 2+ years' experience with performing in a goal-driven customer-focused environment preferred

  • Proficiency in back office support

  • Customer service experience required

  • Solid understanding of complaints

  • Foundational knowledge in navigating basic office equipment and protocols

  • Strong computer skills including customer database systems

  • Demonstrated experience performing extensive research to resolve complex customer inquiries

  • Strong Microsoft Office skills If you are a service 'champion' who looks to improve and deliver personalized service based on individual customer needs, we want to hear from you. Contact us today!

Employment Type: Temporary


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Customer Service Dispatcher

Expired Job

Officeteam