Customer Service Dispatcher

How we elevate YOUR career:

Joining Keystone comes with perks to support you in your personal and professional journey. We offer a variety of benefits to all of our employees:

• This is a hybrid position - 3 days in the office

• Medical, Dental, and Vision Coverage

• Paid Time Off and Holidays

• Competitive Pay

• 401K Match

• Quarterly Bonuses

• Company Computer

A day in the life of a Customer Service Dispatcher can look like this:

• Coordinate and schedule all open work (work orders) by assigning technicians to complete work.

• Maintain technician's schedules.

• Coordinate territories to maximize technician's efficiency.

• Schedule all Service Technician's and customer follow-up.

• Promptly follow up on questions and problems.

Requirements:

• High School Diploma or Equivalent

• 3-5 years of related experience

• Regular and Timely Attendance

• Ability to work independently with limited supervision.

• Advanced proficiency in Microsoft Office, including Excel and Outlook

• Demonstrate problem-solving skills.

• Good communication skills (written and verbal).  Able to interact with all levels being served.

• Represent the company in a professional, credible manner in speech, written communications and appearance.

• Able to adapt behavior to different people and situations.  Be flexible by adjusting interpersonal approaches appropriate to the manager/employee.