Customer Service Dispatcher

Eastern Copy Products INC Syracuse , NY 13201

Posted Yesterday

Customer Service Dispatcher

Syracuse, NY

Monday Friday, 8 AM - 5 PM

We are seeking a Customer Service Dispatcher to join our team at our company headquarters in Syracuse, NY. This position entails receiving telephone calls from customers; entering the service call information into our ERP; and managing the service calls for a team of field technicians.

Company Perks:

  • Competitive Pay
  • We understand that a steady income is vital in today's economy.
  • Benefits
  • Medical/dental, life and disability insurance, tuition assistance, 401K and much more!!!
  • Professional Training
  • Designed to develop your skills.

What we need from you:

  • You love being on the phone and have a passion for helping others, whether it's important business customers or other team members.

  • You understand the importance of maintaining control of the call through completion with minimal customer frustration to ensure maximum customer satisfaction.

  • You have the ability to work in a fast-paced and deadline-driven environment.

Who are we, you ask?

Eastern Managed Print Network, A Xerox Company helps companies save money and time by improving how to print, scan, and manage files. That may sound a little boring...I get it, but consider this: a gallon of printer ink costs the same as 387 gallons of gas, 318 cups of coffee from Starbucks, or 14 tickets to Disney World. Companies need help using our products and services to manage these costs. Did you know you can now scan a document in English, and the person on the other end will receive a printed translation in any one of forty available languages? Technology is ever evolving and our hardware and software does amazing things!

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
NY Customer Service Represe...

Family Dollar Stores, Inc.

Posted Today

VIEW JOBS 6/19/2018 12:00:00 AM 2018-09-17T00:00 General Summary : As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers. Key priorities include greeting customers, assisting them with selection of merchandise, completing transactions, and answering questions regarding the store and merchandise. Principle Duties & Responsibilities : Provides customer engagement in positive and approachable manner. Assists in maintaining a clean, well-stocked store for customers during their shopping experience. Helps in the unloading of merchandise from delivery trucks, organizes merchandise, and transports merchandise from stockroom to sales floor. Independently stocks shelves and recovers merchandise in the store. Accurately handles customer funds and processes transactions using the POS system. Remains constantly aware of customer activity to ensure a safe and secure shopping environment. Performs all other duties as assigned in order to maintain an effective and profitable store operation. Position Requirements : Education: Prefer completion of high school or equivalent. Ability to follow directives and interpret retail operational documents as assigned. Experience: Prefer experience working in retail, hotel, restaurant, grocery, or drug store environments. Physical Requirements: Ability to regularly lift up to 40 lbs. (and occasionally, up to 55 lbs.) from floor level to above shoulder height; must be able to meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting, with or without reasonable accommodation. Availability : Ability to work flexible, full-time schedule to include days, evenings, weekends and holidays. Skills & Competencies: Customer Focus, Developing Potential, Results Driven, Strong Organizational Skills, Communication Skills, Problem Solving/Decision Making, Job Knowledge and Relationship Management. Family Dollar Stores, Inc. Syracuse NY

Customer Service Dispatcher

Eastern Copy Products INC