Customer Service Dispatcher
Monday Friday, 8 AM - 5 PM
We are seeking a Customer Service Dispatcher to join our team at our company headquarters in Syracuse, NY. This position entails receiving telephone calls from customers; entering the service call information into our ERP; and managing the service calls for a team of field technicians.
What we need from you:
You love being on the phone and have a passion for helping others, whether it's important business customers or other team members.
You understand the importance of maintaining control of the call through completion with minimal customer frustration to ensure maximum customer satisfaction.
You have the ability to work in a fast-paced and deadline-driven environment.
Who are we, you ask?
Eastern Managed Print Network, A Xerox Company helps companies save money and time by improving how to print, scan, and manage files. That may sound a little boring...I get it, but consider this: a gallon of printer ink costs the same as 387 gallons of gas, 318 cups of coffee from Starbucks, or 14 tickets to Disney World. Companies need help using our products and services to manage these costs. Did you know you can now scan a document in English, and the person on the other end will receive a printed translation in any one of forty available languages? Technology is ever evolving and our hardware and software does amazing things!
Eastern Copy Products INC