Customer Service Dispatch
Requisition Id: 57453
Business Unit: Last Mile
Lancaster, NY, US, 14086
Connecting with customers. Building your future.
At XPO Logistics, exceptional customer service is at the heart of our success. Our dispatchers work with customers, business partners and drivers to deliver exceptional logistics solutions. If you're ready to multitask and keep everything moving, join our team and have a starring role in helping us continue to provide daily freight solutions to our global customers.
If you're looking for a growth opportunity and a better lifestyle, join us at XPO.
Pay, benefits and more.
We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and more.
What you'll do on a typical day:
Provide assistance by telephone and email to customers and business partners
Stay professional while handling customer complaints
Diagnose, assess, and resolve problems or issues
Monitor progress of delivery routes
Scan haul-away pods and verify stamps
Process changes or cancellations to delivery orders
What you need to succeed at XPO:
At a minimum, you'll need:
High school diploma or equivalent
1 year of experience in a customer service-oriented role
Proficiency with Microsoft Office (Word, Outlook, Excel) and other business-related applications
It'd be great if you also have:
Experience in a call center environment
Bilingual English/Spanish skills
Strong customer service skills and the ability to satisfactorily resolve all issues
Ability to multitask, with exceptional organizational skills
Ability to thrive under pressure while delivering solutions that exceed customer expectations
Be part of something big.
XPO provides cutting-edge supply chain solutions to the world's most successful companies, including Disney, Pepsi, L'Oral, Toyota and many others. We're the fastest-growing transportation company on the Fortune 500 list and we're just getting started.
We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran, or other protected status.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.
Nearest Major Market: Buffalo