Customer Service Desk Associate

Von Maur Columbus , OH 43216

Posted 2 weeks ago

Overview

Von Maur was founded in 1872 with two simple goals provide a wide selection of quality merchandise and establish excellent customer service principles by treating every customer like family. Since then, Von Maur has deliberately and steadily grown and expanded the variety of services offered to our customers. Our wide range of customer services include free delivery, complimentary gift wrapping, no questions asked customer return policy, alterations, and an interest free charge card. Today, 33 Von Maur stores are scattered across 15 states: Alabama, Georgia, Illinois, Indiana, Iowa, Kansas, Kentucky, Michigan, Minnesota, Missouri, Nebraska, New York, Ohio, Oklahoma and Wisconsin; and we're still expanding. Our corporate headquarters and e-commerce facility are located in Davenport, Iowa.

The integrity and values that have pleased our customers for generations also make Von Maur a wonderful place to work. We value the diversity of our employees and each associate contributes in a unique way to our customer's experience. Von Maur employees are friendly and have a passion for customer service. Being a part of our team requires dedication, enthusiasm and flexibility. Associates are empowered to make decisions, acting in the best interest of the customer.

Our company culture is characterized by a promote from within philosophy. We hire people with the intent to promote them as far as their ability and ambition will take them.

Von Maur provides high quality jobs with excellent benefit packages that have a positive impact on the health, happiness and future of our associates and their families.

Responsibilities

A Customer Service Desk Associate provides excellent customer service to customers and employees at the service desk, answers telephones, provides customer charge account services, gift wraps packages, and prepares packages for shipping. Primary job responsibilities of a Customer Service Desk Associate include the following:

  • Provides excellent customer service.

  • Answers a multi-line telephone and handles the telephone call, or directs callers to the appropriate person or area.

  • Provides customer charge account services, including opening instant accounts, accepting payments, answering customer questions, and giving approvals as requested.

  • Prepares and wraps gifts with attention to detail, accuracy, and in a timely manner.

  • Completes customer tickets for gift wrap orders and verifies customer tickets at pick-up for order accuracy.

  • Completes necessary cash work, including balancing the service desk drawer, balancing sales floor cash reports, and preparing the bank deposit.

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