Customer Service / CSR / Call Center

Job Description Job Description Role: Information Clerk Location:

Long Island City, NY 11101 Contract Role: 6 months ONSITE Role SHIFT Timings preferred: Multiple Shifts (Must have open availability to work between 6 AM to 12 AM and are able to work weekends and holidays) Weekly working Hours: 35 hours per week IN Person Interview Job Summary/ Essential Job Functions: · Must have previous customer service and call center experience. · Requires sound knowledge of Word, Excel in addition to excellent communication skills. · Use computer databases and information technology systems to research information needed to respond to and track the progress of responses to customer inquiries. · Send escalation emails and create service requests for unresolved matters that need fur. Duties: · Handles Heavy Incoming Call Volume Why Choose Cogent?

Cogent Infotech stands at the forefront of technology consulting and is recognized globally for its award-winning services. With our headquarters in Pittsburgh, PA, USA, we specialize in guiding enterprises through digital transformation, leveraging the power of emerging technologies such as Cloud Computing, Cybersecurity, Data Analytics, and AI. Our mission is to provide innovative workforce solutions that address the complex challenges faced by today’s businesses.

As an ISO-certified firm and appraised at CMMI level 3, our reputation for excellence is well-established. We are proud to collaborate with over 70 Fortune 500 companies and more than 150 Federal C State agencies, delivering cutting-edge technology solutions that drive success. Cogent is an equal opportunity employer.

Cogent will not discriminate against applicants or employees based on race, color, religion, national origin, age, sex, pregnancy (including childbirth or related medical condition), genetic information, sexual orientation, gender identity, military status, citizenship, or any other class protected by applicable law Company Description At Cogent, we are dedicated to pushing the boundaries of our expertise to set new industry standards. Through continuous refinement of our processes and broadening our services to meet evolving needs across industries, we provide effective, future-forward and comprehensive solutions. Company Description At Cogent, we are dedicated to pushing the boundaries of our expertise to set new industry standards. Through continuous refinement of our processes and broadening our services to meet evolving needs across industries, we provide effective, future-forward and comprehensive solutions.