Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

Customer Service Counter Manager

Expired Job

Dollar Thrifty Automotive Group, Inc. San Francisco , CA 94118

Posted 4 months ago

General Responsibilities

Counter Manager provides active support and works closely with Customer Experience Representatives and the CER Leads as they guide our customers through the rental process ensuring that they get the right vehicle to match their travel needs, and a clear understanding of the Dollar Thrifty products and services available to them.

On a day-to-day basis Counter Managers(CM) manage, lead, coach, and work with their team of CERs to make sure that we are providing the highest level of quality and excellent customer service. CMs are responsible for supporting and managing CERs as they work together in creating a friendly welcoming experience while ensuring that customers have an opportunity to take advantage of the wide range of Dollar Thrifty products. The CM supports the CER's sales process as they strive to both meet the needs of the customers while maximizing revenues to meet the daily, weekly, monthly, and annual goals. Additionally, CMs will utilize and model Dollar Thrifty's proven customer service tools and methods as they create the best possible rental experience for our customers and the CMs will act as the second level of escalation of customer issues and they work quickly and independently to resolve the issue with minimal escalation. CM will work closely with the Customer Experience Director to maintain accurate metrics and to utilize them for the continuous improvement of the operations.

Mandatory Requirements

To be a CM you need:

  • A desire to work with others and to provide help and support in the quest to produce the highest level of customer experienced

  • A desire to grow with Dollar Thrifty including a willingness to live and work in a number of different cities throughout the United States

  • An ability to work in a fast-paced environment efficiently and effectively to meet the quality, delivery, and performance goals

  • A willingness to be a Dollar Thrifty Brand Ambassador while maintaining a positive attitude in the face of challenges associated with the end of rental agreements while encouraging customers to rent from Dollar Thrifty in the future

  • An ability to communicate in a pleasant professional manner under a wide range of both positive and difficult situations

  • A desire to work with a wide variety of Dollar Thrifty's customers in which you actively listen and quickly answer questions and concerns, and resolve situations to a positive end

Skills

  • Strong management, coaching, communications, interpersonal relationship, customer service, problem solving, fleet management, and quality assessment skills

  • An Associate's Degree required, and a four-year degree is preferred for this role

  • 3 - 5 Years management experience in rental car market

EEO StatementDollar Thrifty is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, marital status or domestic partnership status, disability, protected veteran status or military status, genetic information, or any other category protected under applicable law. Dollar Thrifty is committed to taking affirmative steps to promote the employment and advancement of minorities, women, persons with disabilities and protected veterans.


See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Customer Service Representative Full Time Immediate Openings

Dollar Thrifty Automotive Group, Inc.

Posted 4 days ago

VIEW JOBS 12/13/2018 12:00:00 AM 2019-03-13T00:00 General Responsibilities The Counter Sales Representative is an essential member of the airport location team and is the brand ambassador, providing the fastest, easiest, and most valued experience to our customers. This sales commissioned team member provides world class customer service and professionally and effectively sells Dollar Thrifty Automotive Group products and services to meet the customer's travel needs. The key responsibilities and accountability are: * Effectively communicate and offer ancillary products and services to enhance customer's travel experience. * Strong emphasis on selling and revenue maximization on core products such as, but not limited to, options to waive customer's responsibility of damage, fuel options and vehicle upsells. * Achieve personal sales goals while supporting the goals of the team. * Work in a fast paced sales environment, providing helpful, quality service and sales, while enhancing the customer's rental experience. * Provide world class customer service by managing the rentals and returns process, in compliance with Dollar Thrifty Automotive Group's policies and procedures * Qualify and process customer rentals with accuracy and attention to detail. * Drive continuous improvement by communicating customer feedback to team and engaging in action planning to improve operational performance and customer satisfaction. * Resolve customer issues and concerns professionally using effective customer service techniques. * Maintain appearance appropriate for providing best in class customer service in accordance with established guidelines. Mandatory Requirements Educational Background: High School Diploma or equivalent Professional Experiences: A minimum of one year of sales or customer experience in a high volume or service oriented environment Passion for customer service and attention to detail – Goes the extra mile Proven strong sales and closing skills and the ability to friendly, engaging manner Motivated to achieve and exceed targeted goals Knowledge: Strong computer proficiency, including typing skills and the ability to navigate through multiple computer systems Proficiency in English Must be able to: * Demonstrate good communication skills both written and oral. Communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply. * Have the competitive drive and confidence to succeed in a commission-based environment. * Work in a fast paced environment with a variety of tasks. Excellent organizational and time management skills. * Demonstrate sales, professionalism and interpersonal skills. * Show a high level of ownership, accountability and initiative. * Show proven experience of working well within a team. * Work flexible shifts including weekends and holidays; and work overtime as required. * Work outdoors during all weather conditions. * Stand for long periods of time. Physical Requirements: Applicant must possess all hearing, speaking and communicating capabilities necessary to complete the responsibilities detailed above. The essential functions of this position include, but are not limited to, the following such as sitting, standing, speaking, hearing, writing, typing, filing, seeing, and reading. Knowledge of equipment operation such as computer terminal, telephone, calculator, and fax machine is required. Dollar Thrifty Automotive Group is a Drug-Free Workplace. All employment is contingent on successful completion of drug and background screening. EEO/AA: Females/Minorities/Disabled/Vets EEO StatementDollar Thrifty is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, marital status or domestic partnership status, disability, protected veteran status or military status, genetic information, or any other category protected under applicable law. Dollar Thrifty is committed to taking affirmative steps to promote the employment and advancement of minorities, women, persons with disabilities and protected veterans. Dollar Thrifty Automotive Group, Inc. San Francisco CA

Customer Service Counter Manager

Expired Job

Dollar Thrifty Automotive Group, Inc.