Whole Foods Denver , CO 80208
Partners with leadership to ensure highest levels of customer service. Leads, trains and inspires teams to educate team members and coordinate projects.Responsibilities
Partners with leadership to ensure highest levels of customer service in stores and regional office.
Assists leadership in resolving Team Member relations issues including counseling, investigations, out-placements and terminations relating to customer service standards.
Supports customer service training at stores, facilities and regional office ensuring compliance, best practices and process improvement are a key focus.
Assists in developing, reviewing, and updating policies, procedures and regional guidelines.
Ensures compliance with State, Federal and Local laws.
Knowledge, Skills, & Abilities
4-year degree or equivalent experience and at least 6 years of relevant functional experience, including experience in public speaking and delivering training
Ability to use Microsoft Office Suite software at an intermediate/advanced level
Ability to handle and maintain confidential information/confidentiality
Ability to effectively communicate with various Whole Foods Market Stakeholders including Team Members, Team Leaders, Store Leadership and Regional Leadership, including written, verbal and listening skills
Ability to create, analyze and interpret written correspondence, journals/articles, governmental regulations, legal documents, reports, procedure manuals
Ability to be multi-task, prioritize effectively, be extremely organized and meet deadlines
At Whole Foods Market we provide a fair and equal employment opportunity for all team members and candidates regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, or disability. Whole Foods Market hires and promotes individuals solely on the basis of their qualifications for the position to be filled.