Customer Service Coordinator

West Side Transport

Arlington Heights , IL 60501

Position Reports to: Director of Logistics

Position Summary:
Under general supervision, solicits freight from logistics customers to move nationwide; handles all processes of moving a brokered load from pick-up to delivery; and works with other departments as needed in order to provide complete service to customers.

Essential Functions:

  • Serves as broker to load carriers and customers in order to meet expectations of both parties; maintains flow of communication between drivers, West Side and customers; and works to resolve issues that come up during loads to ensure each load is delivered on-time and in the condition it was intended to be.

  • Processes loads from the time of receipt to the time of delivery; enters load information into computer system at time of receipt from customer; updates all load postings through DAT 360, and other load posting web-sites as instructed.

  • Monitors West Side rate charges in order to move shipments at the profitability level required; informs interested customers on rate charges as requested; and determines carrier rates by load basis in order to maintain profit levels.

  • Provides load information to be passed on as daily, weekly and monthly revenue reports for management review.

  • Works with Customer Service department in order to move excess loads.

  • Maintains updated carrier information in computer system.

  • Performs other related duties as requested.

Necessary Qualifications:
One-year experience in the area of Customer Service or related field required; AS/400 experience preferred; ability to type 40 w.p.m. preferred; excellent customer service and communication skills required.

Physical Qualifications:
Sitting, talking on the phone and entering data into the computer for extended periods of time required.

The above statements reflect the general duties of the position and describe the principal functions and may be adjusted according to the business environment as seen fit by management.

To complete an online employment application, click here. You may also email your resume to Justin or upload your resume here.


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VIEW JOBS 4/20/2018 12:00:00 AM 2018-07-19T00:00 Position Reports to: Director of Logistics Position Summary: Under general supervision, solicits freight from logistics customers to move nationwide; handles all processes for moving a brokered load from pick-up to delivery; and works with other departments as needed in order to provide complete service to customers. Essential Functions: 1. Serves as broker to carriers and customers in order to meet expectations of both parties; maintains flow of communication between drivers, West Side and customers; and works to resolve issues that come up during transit to ensure each load is delivered on-time and in the condition it was intended to be. 2. Processes loads from the time of receipt from customer to the time of delivery; enters and updates necessary, load information into computer system at time of receipt from customer to keep records accurate; updates all load postings through DAT, ITS, and GETLOADED.COM websites. 3. Monitors West Side rate charges through Director of Logistics in order to move shipments at the profitability level required; informs interested customers of rate charges as requested; and determines carrier rates by load basis in order to maintain profit levels. 4. Works with Customer Service Department to move excess West Side Transport loads. 5. Maintains updated carrier information in computer system. 6. May be requested to prospect areas for new logistics customers. 7. Performs other related duties as requested. Necessary Qualifications: One-year experience required in the area of Logistics/Customer Service in the transportation industry or related field; AS/400 experience preferred; ability to type 40 w.p.m. preferred; excellent customer service and communication skills required. Physical Qualifications: Sitting, talking on the phone and entering data into the computer for extended periods of time required. Mental Qualifications: Requires ability to analyze data, coordinate multiple tasks, process information quickly and accurately, recall details and carryout responsibilities based on those details. The above statements reflect the general duties of the position and describe the principal functions and may be adjusted according to the business environment as seen fit by management. To complete an online employment application, click here. You may also email your resume to Justin or upload your resume here. West Side Transport Arlington Heights IL

Customer Service Coordinator

West Side Transport