Customer Service Coordinator

West Side Transport Monticello , IA 52310

Posted 4 months ago

Position Reports to: Director of Logistics

Position Summary:
Under general supervision, solicits freight from logistics customers to move nationwide; handles all processes of moving a brokered load from pick-up to delivery; and works with other departments as needed in order to provide complete service to customers.

Essential Functions:

  • Serves as broker to load carriers and customers in order to meet expectations of both parties; maintains flow of communication between drivers, West Side and customers; and works to resolve issues that come up during loads to ensure each load is delivered on-time and in the condition it was intended to be.

  • Processes loads from the time of receipt to the time of delivery; enters load information into computer system at time of receipt from customer; updates all load postings through DAT 360, and other load posting web-sites as instructed.

  • Monitors West Side rate charges in order to move shipments at the profitability level required; informs interested customers on rate charges as requested; and determines carrier rates by load basis in order to maintain profit levels.

  • Provides load information to be passed on as daily, weekly and monthly revenue reports for management review.

  • Works with Customer Service department in order to move excess loads.

  • Maintains updated carrier information in computer system.

  • Performs other related duties as requested.

Necessary Qualifications:
One-year experience in the area of Customer Service or related field required; AS/400 experience preferred; ability to type 40 w.p.m. preferred; excellent customer service and communication skills required.

Physical Qualifications:
Sitting, talking on the phone and entering data into the computer for extended periods of time required.

The above statements reflect the general duties of the position and describe the principal functions and may be adjusted according to the business environment as seen fit by management.

To complete an online employment application, click here. You may also email your resume to Justin or upload your resume here.

See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Safety Manager


Posted 1 week ago

VIEW JOBS 9/12/2018 12:00:00 AM 2018-12-11T00:00 Essential Duties & Responsibilities of the Safety Manager: * Commitment to our behavioral based safety program. Together with the facility leadership and corporate safety teams, formulates general safety policies and procedures to be followed by company and plant personal in compliance with local, state, and federal Occupational Safety and Health Administration (OSHA) rules and regulations. * Administer and sustain the facility 5S program for optimal workplace organization and safety. * Communicate regularly with facility leadership team, operational teams, and other continuous improvement leaders. * Inspect designated manufacturing operations to identify existing or potential accident, health and environmental concerns and initiates corrective or preventative measures where needed. * Actively participate in and/or lead process improvements to promote cross-functional ideas and solutions. * Participates in the investigation of safety incidents and quality and service issues. * Provide training and coaching to all operations team members on the practice of the Lean principle of waste identification and reduction * Ensure all operation team members practice and engage in safe work behaviors as defined by corporate Safety and CI leadership. * Coordinate the completion of Safety and 5S audits and maintain their respective logs. * Maintain Safety and 5S training materials and records. * Maintains/updates SDS sheets. * Support ideas and/or concepts for automation through Value Stream Mapping CI events. * Constantly seeks, shares and implements best practices. Qualification Requirements: * To perform satisfactorily in this position, an individual must be able to perform each essential duty. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations will be made to enable individuals with certain disabilities to perform the essential functions. Education and Experience: * Relevant Bachelor's degree or equivalent experience * Knowledge of OSHA Standards and Regulations preferred Language Skills: * Excellent verbal and written communication ability. Ability to read and comprehend documents including: OSHA and EPA standards. Product drawings, safety policies and procedures, operating and maintenance instructions and procedure manuals. The ability to present and communicate information to other employees in group settings. Mathematical Skills: * Ability to, calculate figures and amounts such as fractions and percentages. Reasoning Ability: * Ability to apply common sense understanding to perform work instructions that are furnished in written, oral or diagram form. Also, the ability to solve problems that involve multiple variables in a standard situation. Other Knowledge, Skills & Abilities: * Proficiency in Microsoft Office/computer skills * Required to use power hand tools * Required to drive a forklift and operate overhead crane * Ability to work effectively to meet Deadlines * Ability to work with a diversified Workforce Offers of employment contingent upon passing a substance abuse screening test and/or criminal background check Physical Demands: * While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to walk. * The employee is occasionally required to stand: sit: bend: stoop: use hands to handle or feel objects, tools, or controls: reach with hands and arms: climb or balance. * The employee will be required to lift a maximum weight of 60 pounds. * Specific vision abilities include close-up and distance vision, color vision, peripheral vision, and depth perception. Work Environment: * While performing the duties of this job, the employee performs near moving mechanical parts and is occasionally exposed to toxic or caustic chemicals and extreme cold or hear. The noise level in the work environment is considered moderate. Safety Responsibilities: * Before initiating work in NCI Manufacturing, the employee is required to read and understand the position's Job Safety Analysis. Employee must wear appropriate Personal Protective Equipment and perform tasks in a manner consistent with NCI's safety training, the NCI Employee Manual and OSHA regulations. NCI is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin. NCI Monticello IA

Customer Service Coordinator

West Side Transport