Customer Service Coordinator

West Side Transport Monticello , IA 52310

Posted 2 days ago

Position Reports to: Director of Logistics

Position Summary:
Under general supervision, solicits freight from logistics customers to move nationwide; handles all processes of moving a brokered load from pick-up to delivery; and works with other departments as needed in order to provide complete service to customers.

Essential Functions:

  • Serves as broker to load carriers and customers in order to meet expectations of both parties; maintains flow of communication between drivers, West Side and customers; and works to resolve issues that come up during loads to ensure each load is delivered on-time and in the condition it was intended to be.

  • Processes loads from the time of receipt to the time of delivery; enters load information into computer system at time of receipt from customer; updates all load postings through DAT 360, and other load posting web-sites as instructed.

  • Monitors West Side rate charges in order to move shipments at the profitability level required; informs interested customers on rate charges as requested; and determines carrier rates by load basis in order to maintain profit levels.

  • Provides load information to be passed on as daily, weekly and monthly revenue reports for management review.

  • Works with Customer Service department in order to move excess loads.

  • Maintains updated carrier information in computer system.

  • Performs other related duties as requested.

Necessary Qualifications:
One-year experience in the area of Customer Service or related field required; AS/400 experience preferred; ability to type 40 w.p.m. preferred; excellent customer service and communication skills required.

Physical Qualifications:
Sitting, talking on the phone and entering data into the computer for extended periods of time required.

The above statements reflect the general duties of the position and describe the principal functions and may be adjusted according to the business environment as seen fit by management.

To complete an online employment application, click here. You may also email your resume to Justin or upload your resume here.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
RN Care Coordinator

Unitypoint Health

  Posted 6 days ago

VIEW JOBS 5/15/2018 12:00:00 AM 2018-08-13T00:00 Overview This position will be located at the Monticello Family Practice. This position is posted as Part-Time working 24 hours per week between Monday - Friday. The positoin hours could possibly increase with clinic needs. A Care Coordinator Registered Nurse works in an ambulatory care clinic, participating in a multidisciplinary team as part of the Patient Centered Medical Home. Responsibilities Key Responsibilities: Care Coordination * Coordinate and facilitate patient centered interdisciplinary care and communication, including home health and referring physicians' around interventions leading to the best outcome. * Provide regular and consistent follow-up during transitions of care with patient, coordinators and other healthcare professionals in other care settings; including Care Navigators and Patient Care Facilitators. * Demonstrates competence in the skills necessary to carry out assigned duties. Education * Coach and educate designated patient population and family regarding chronic disease self-management and preventative health maintenance using predefined protocols and evidence based medicine. * Work with patients and families to develop and work towards self-management goals through RN only visits. * Empower patients and families through education and a trusting relationship to utilize healthcare resources appropriately minimizing unnecessary utilization. * Provide consolidated information regarding internal and external resources and services including home health Disease Management * Support provider in meeting chronic and preventive health care needs by guiding patients in collaborative self-management. * Proactively assist providers and other healthcare team members as patient advocate, ensuring progress toward goal attainment. Population Health * Utilize patient registry tools to guide action plan for designated patient populations. * Identify high-risk patients and intervene with the guidance of the provider to improve outcomes. Leadership * Demonstrate clinical leadership as a role model for other staff and provide direction that ensures top of licensure duties for all team members. * Utilize critical thinking in making independent judgments related to patient care. Maintain responsibility and accountability for the knowledge of conditions of assigned patient populations. * Engage in process improvement work Qualifications Qualifications Required: * Graduate of an accredited program for Registered Nurses. * Current license to practice nursing in the state where care is provided. * BLS and Mandatory Reporter certification. * Achieve and maintain certification in Integrated Chronic Care Disease Management within 6 months of hire. * Meets educational/competency requirements per policy. Qualifications Preferred: * Bachelors of Science in Nursing (BSN) * Previous clinical experience in a medical office. * Previous process improvement experience. * Previous experience in Care Coordination. Professional Qualities and Attributes: * Demonstrate flexibility and adaptability, priority setting, problem solving, conflict resolution, decision-making, work delegation and organization. * Must be highly motivated and self-directed. * Must be able to communicate effectively with people of diverse professional, educational and lifestyle backgrounds. * Ability to understand and apply protocols, policies and procedures. * Ability to work independently and assume responsibility for timely completion of assigned functions. * Strong computer skills, interpersonal skills, clinical proficiency and ability to work as part of a multi-disciplinary team. Information about Jones Regional Medical Center - Anamosa, IA Jones Regional Medical Center has been named 5th fastest growing hospital in the US by Modern Healthcare Overview * All private rooms * Three major trauma rooms with an additional four exam rooms * State-of-the-art equipment and lighting * Easy navigation for patients to be evaluated and treated in the ED * Radiology/laboratory services located next to ED for easy testing access * 5500+ volume Monthly * 24/7 RT, Lab, ER and Radiology * Daytime offerings - Therapy, Wound, Social Services, Counseling, Rehabilitation * Great place to have a rural quality of life but have access to larger cities (30-minutes to Cedar Rapids and 45-minutes to Iowa City) Choose Jones County Jones County, located in the heart of Eastern Iowa along Highway 151, is central to major U.S. markets. Within five hours of Chicago, Minneapolis, St. Louis, Madison, and Omaha with easy access to the crossroads of America, Interstates 80 and 35. Living in Jones County * Easy highway access to major shopping/entertainment in Cedar Rapids * Just 45 minutes from Iowa City * Growing trail system for walking and biking * Museums including the National Motorcycle Museum and the Anamosa State Penitentiary Museum * State and local parks for camping and recreation * Two new aqua parks * Numerous golf courses * Home of the Jones County Fair the 3rd largest county fair in the state of Iowa. Unitypoint Health Monticello IA

Customer Service Coordinator

West Side Transport