Customer Service Coordinator

About the role:

As a Customer Service Coordinator for TQL, you will receive extensive training to become a subject matter expert in a specific mode of transportation (ex. Full-truckload, Less-Than-Truckload, Drayage) to support daily shipment activities. You will be the be the go-to-support for our sales reps, directly helping grow the company.

What's in it for you:

• Compensation starting at $16.50/hour

• Health, Dental and Vision coverage to best fit your needs, including a plan that takes $0 out of your paycheck + 401(k) with company match

• Advancement opportunities with structured career paths

• Up to $5,000/year in tuition reimbursement

• Employee referral bonus opportunities

• We win wherever we go - Voted a Fortune 100 Best Companies to Work For (2023) and Forbes America's Best Employers (2022)

What you'll be doing:

• Become the subject matter expert on all administrative tasks related to your aligned account(s)

• Document and manage all tasks in our internal systems

• Schedule appointments and help coordinate shipments from pickup to delivery

• Help resolve shipping issues with a high level of professionalism

• Provide excellent customer service to internal and external stakeholders

• Support with billing and payment processing as needed

What you need:

• 1+ year customer service experience preferred

• Hall of fame work ethic with a history of excellent attendance

• Strong verbal communication skills - face to face and over the phone

• Proficient in Microsoft Office, including Word, Excel, and Outlook

• Ability to take ownership of responsibilities and see tasks through completion

Where you'll be: 100 Daniel Island Dr., Suite 200, Daniel Island, SC 29492