Customer Service Coordinator*

Company Description

Sensor-based ore sorting machines from TOMRA Mining make it possible to significantly increase the efficiency and lifetime of a mine and to make use of ore deposits that could not previously be mined economically. These robust ore sorting machines are built to be able to process large quantities of rocks around the clock and selectively retrieve the hidden treasures with the help of intelligent sensor systems.

With a significant market share TOMRA Mining is the world market leader in ore sorting. The company's innovative strength has its foundations in thirty years of experience in mining. With its great appreciation for tradition and its down to earth approach, TOMRA Mining will continue to search out and expand options for extracting and sorting ore and other raw materials.

Job Description

Working from the Lakewood, CO office, as a Customer Service Coordinator, you will play a crucial role in developing and maintaining positive customer relations. Your responsibilities will include responding to customer inquiries, providing administrative support to the Service Team, and ensuring efficient coordination with internal functions to meet customer needs.

Key Responsibilities:

Customer Relations:

• Respond promptly and professionally to customer quotes, orders, and service requests via phone and email.

• Cultivate strong relationships with potential clients, understanding their needs, and addressing concerns effectively.

Team Support:

• Assist field service personnel in acquiring materials, documentation, and work orders for scheduled activities.

• Validate post-service completion details, resolving any inconsistencies before customer invoicing.

• Monitor and expedite spare parts orders to guarantee on-time delivery.

Collaboration:

• Collaborate with internal stakeholders across Supply Chain, Technical Support, Commercial Services, Shipping, and Finance teams.

• Showcase expertise in the quote and order system processes.

Safety, Quality, and Compliance:

• Promote a "Safety First" culture.

• Ensure adherence to safety and quality across operations.

• Ensure compliance with policies and procedures.

Organization:

• Complete administrative tasks accurately and in a timely manner.

• Support effective communication and provide constructive feedback.

• Support the overall organizational vision, values, and culture.

Qualifications

• Minimum 3 years of experience in a customer service or operations role.

• An advanced diploma in a relevant field is strongly preferred; equivalent experience will be considered.

• Proficiency in ERP systems is essential.

• Familiarity with CRM systems is preferred, but not mandatory.

• Experience in identifying technical components is advantageous.

• Spanish and other language skills are a plus.

Skills/Abilities:

• Detail-oriented with multitasking capabilities.

• Critical-thinking and problem-solving skills.

• Adaptability and a willingness to learn new skills.

• Strong organizational skills with a focus on fast and accurate turnaround times.

• Excellent written and verbal communication skills.

• Team-oriented mindset with a passion for service-oriented work.

Physical Requirements

• Ability to sit for long periods of time

• Ability to lift 5 - 10 lbs

Additional Information

Why work for us:

You will have long-term career opportunities, with a globally renowned company and the following:

• Strong benefits offering with medical, dental and vision plan options that cover premiums at 100% for employees

• Be part of a renowned Silver Level 2023 Cigna Healthy Workforce Winning organization

• Healthy PTO policy with 31 days annually (sick, vacation, holiday)

• Be part of a mission to transform how we all obtain, use and reuse the planet's resources to enable a world without waste

• Inclusive company culture that values diversity, well-being and strong camaraderie among our teammates

• Global career opportunities with a strong record for promoting internally

• Professional training and development: We are passionate about people and seeing them succeed

• We love innovation, a collaborative environment where idea sharing and thinking outside the box is encouraged

The salary banding for this position is $50,000 to $55,000 per annum.

TOMRA is proud to be an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants regardless of race, color, religion, gender, gender identity, age, national origin, disability, parental or pregnancy status, marriage and civil partnership, sexual orientation, veteran status, or any other characteristic protected by law. Reasonable accommodations will be made to meet the requirements of the Americans with Disabilities Act and will be provided as requested by candidates taking part in all aspects of the selection process.

All your information will be kept confidential according to EEO guidelines.

The role involves a blend of office work from our Lakewood, CO location and remote work, allowing employees to enjoy the benefits of both environments and fostering a flexible and dynamic work experience

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