Customer Service Coordinator (Temporary)

Description

Position at The Pasha Group

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About The Pasha Group

Serving customers since 1947, The Pasha Group is a family-owned diversified global logistics and transportation services company. The Pasha Group's Mission is to be a leader in providing customized, cost-effective and profitable value-added services to the automotive, maritime, and relocation industries through the integration of Pasha's network of global logistics entities and strategic partners. Our continuing investment in our employees, technology, facilities and equipment enhances our productivity, leading to increased quality and profitability, for Pasha and for our customers, whose satisfaction is fundamental to our business. Our name stands behind every move.

Why work at The Pasha Group?

Our culture fosters individual talent, mutual trust and lifelong learning. We support our people so they can master their career journeys, go further, reach higher, and realize their greatest potential.

• Various career paths

• Career development

• Digital learning platform with tuition reimbursement

• Serving communities where we work and live.

Compensation and benefits for full time positions:

• Competitive compensation based on experience and qualifications.

• Medical, Dental, Vision, and Life Insurance programs

• Employer Paid Short- & Long-Term Disability Insurance

• Commuter benefit program

• Flexible spending accounts

• 401K with a Profit-Sharing Plan

• Wellness Program

• Employee discount programs

• Paid Volunteer Time at Company-Sponsored Events in the Community

Here's more about the job:

The Customer Service Coordinator drives customer satisfaction levels through effective management of customer requests/inquiries, prompt issue resolution, and proactive communication concerning transportation and logistics processes for company services.

Duties and Responsibilities

• Maintain department KPIs and customer satisfaction ratings as defined by the department.

• Answer incoming customer phone calls and take appropriate action for each call.

• Communicate and monitor incoming customer emails to ensure timely communication; escalate internal and external concerns for expedited resolution; ensure customer satisfaction at all times.

• Manage exceptions and review database for errors. Research and resolve exceptions and respond to escalation of service requests.

• Assist with coordinating dispatch activities for moves including driver instructions, confirmation of delivery, and follow up with customers.

• Proactively communicate with customers, to include new customer onboarding and new order follow-up. Proactively collaborate with Sales to ensure customer needs are understood and appropriately addressed.

• Provide input to leadership and management teams on departmental initiatives and process improvement projects.

• Maintain accurate, timely, and thorough records in proprietary database.

• Perform routine data entry including but not limited to: entering new orders and shipment information into computerized tracking systems; tracing shipments with steamship lines, trucking vendors, railroads, and other suppliers; and updating information in various systems.

• Perform typing, faxing, mail distribution, phone messaging, and other office related duties as required.

• Scan and separate documents in Document Management System.

• Update schedule, logs, and tasks daily.

• Other duties as assigned.

Education

• High school diploma or equivalent (HSED) required

• Associate degree or related college coursework preferred

Required Work Experience

• 2 + years of related customer services experience with an emphasis on the importing and exporting of goods required

• Domestic and/or international transportation and logistics experience preferred

Must be fully vaccinated against COVID-19, except as prohibited by law.

The information included in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive or exhaustive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

The applicable salary range is aligned to one of 5 zones according to a cost of labor index for the geographic location of the role. Starting pay for the successful applicant will depend on a variety of job-related factors, which may include related experience, education and training, location, business needs, or market demands. The expected salary range for this role is set forth below. Ranges may be modified in the future.

Zone 3: Starting rate $18.00; up to $19.00 for highly qualified candidates.

The Pasha Group family of companies are EOE/AA Employers

• Minority/Female/Veteran/Disabled/and other Protected Categories

The Pasha Group family of companies are EOE/AA Employers

• Minority/Female/Veteran/Disabled/and other Protected Categories