Customer Service Coordinator

Description

Tecta America Commercial Roofing Company is the world leader in the commercial roofing industry and the first to exceed $1 billion in roofing revenue as of July 2022. Our mission is to provide the highest quality of customer service, safety, integrity, and professionalism.

We are seeking a Customer Service Coordinator at our Customer Solutions Center in Mankato, MN.

Provide customer service support to both internal and external customers based on their needs. Serve as a resource for all internal and external customers, by providing answers to all questions, concerns or service orders.

Job Functions:

• Plan, organize, and establish objectives and goals for projects assigned.

• Provide customer service to internal and external customers.

• Create and maintain customer accounts by recording account information.

• Receive and process all incoming service calls and emails from internal and external customers.

• Create, schedule and maintain all service work orders.

• Attract potential customers by answering service questions; suggesting information about other services.

• Investigate and resolve problems relating to all areas of responsibility, gather and analyze information and take proper course of action.

• Assist with sales opportunities resulting from a service request.

• Provide support to local offices on process, training and communication.

• Perform other related duties as assigned.

• Monitor a rotating on-call phone and schedule requests accordingly.

Knowledge, Skills & Experience:

• Construction/Roofing industry knowledge/experience is a plus

• Prior customer service experience working in a call center

• Problem Solving Ability with the ability to manage difficult customer situations

• Highly motivated and strong initiative for learning and quick implementation

• Ability to multi-task, prioritize, and manage time effectively

• Excellent communication skills both verbal and written

• Strong attention to detail and accuracy

• Strong proficiency using MS Outlook, Word, PowerPoint and Excel

• Demonstrated capability to interface and maintain effective relationships with all level of employees in a team-oriented environment

• High School Diploma or equivalent, college preferred